Senior Avaya Voice Systems Design Specialist

Company:

The Boeing Company is currently seeking a Senior Avaya Voice Systems Design Specialist to join the Communication & Voice team in Berkeley MO.

As a Senior Avaya Voice Systems Design Specialist within the Communications and Voice organization you will be instrumental in building world-class voice capabilities throughout a global enterprise. This exciting role involves managing voice products and components viability throughout their lifecycle providing technical support for voice delivery systems and resolving complex issues using appropriate troubleshooting techniques.

The candidate should possess knowledge of various telephony/voice systems including Avaya technologies network routing experience and strong analytical skills. The ideal candidate will enjoy challenges problem solving and collaboration with others in support of an enterprise voice product.

If you are interested and want to make a meaningful contribution to a global enterprise through Voice systems/capabilities and create a lasting impact in a dynamic forward-thinking environment we invite you to connect with us.

Position Responsibilities:

• Perform product and component management to ensure technical viability and cost-effectiveness from the point where it is evaluated through implementation and support to retirement

• Use technical expertise to help business partners and others by answering technical questions regarding the usage troubleshooting and functionality of delivery systems products to ensure effective implementation and usage of delivery system products

• Apply knowledge of computing systems to choose appropriate troubleshooting techniques to resolve complex escalated delivery systems problems

• Work with appropriate product supplier for enhancements and issues not resolved in-house

• Choose appropriate computing products and methods to ensure requirements are met for security problem management capacity/performance management and operational management

• Document resolutions/analyses according to support procedures

• Design and document call flows dial plans and trunk configurations

• Execute implementation plans cutover strategies and migration roadmaps

• Configure integrate and support endpoints phones gateways media servers and messaging system

• Work directly with customers to gather requirements provide technical leadership and deliver solutions on time

BasicQualifications (Required Skills/Experience):

• 5 years of experience on the Avaya Aura systems in a medium-to-large enterprise environment

• 5 years of experience with telephony systems and technologies such as SIP VoIP Trunking (PRI/SIP) Analog Voicemail/Messaging etc.

• 3 years of experience with network protocols and/or routing table definition

Preferred Qualifications (Desired Skills/Experience):

• Bachelors degree or equivalent work or military experience

• Active United States Security Clearance

• Current Avaya Certified Support Specialist (ACSS) or Avaya Certified Implementation Specialist (ACIS)

• Experience with classified telephones (e.g. CNSS TSG NTSWG).

• Experience with Avaya Call Center/Elite

• Experience with Cisco infrastructure

• Experience with project management

• Experience with leading and working with cross-functional teams and collaborate with different departments and vendors

• Experience with working independently to solve challenging problems

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $120700 $163300

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning