Google CCAI Senior Escalation Engineer
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
TTEC-Digital is looking for a Google CCAI Dialogflow Support Engineer.
Requirements:
7 years of experience as a Technical Lead in Customer Service Technology
3 years of experience supporting Google CCAI Dialogflow
Good knowledge of GCP CCAI service
1 year experience with Agent Assist
Experience supporting conversational bots for various channels (web voice WhatsApp Facebook Messenger SMS etc.)
Experience in supporting user-centric conversation experiences involving chat text or voice strong understanding of sentiment analysis Intent classification dialog flows personality insight Text to Speech Speech to Text
Sound knowledge of cloud platforms (GCP required AWS or Azure)
Integrate APIs using NodeJS and Python
Critical Thinking & Problem-Solving skills
Strong Analytical skills
Responsibilities:
Responsible for administration and support of Google CCAI Dialogflow
Performs Monthly Move Adds and Changes
Performs Google CCAI Natural Language Processing (NLP) tuning
Coordinate and write technical papers articles standard operating procedures and best practices
Collaborates with Technical Account Managers Project Managers and Sales when applicable.
Support testing effort
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- APIs
- C/C++
- Computer Graphics
- Go
- React
- Redux
- Node.js
- AWS
- Library Services
- Assembly
- GraphQL
- High Voltage
About Company
We believe that humanity and technology should âco-exist, and that at the nexus of the âmost powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
