Partner Operations Analyst

SPS Commerce is a leading provider of cloud-based supply chain management solutions serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team thats transforming the global retail supply chain!

Position Summary:

Were seeking a data-driven operator to supercharge the SPS Revenue Recovery partner this role youll deliver the reporting insights and operational frameworks that give our external partners and internal teams full visibility into performance and the confidence to act on it. Youll equip Partner Managers with the intelligence to target high-value opportunities segment and assign territories for maximum coverage and track progress against revenue goals with precision.

Working closely with Revenue Operations the Director of Strategic Partnerships and the Head of Revenue youll connect data to strategy ensuring every decision is grounded in clear actionable insights. This is a high-impact high-visibility role where your analysis systems thinking and execution will directly shape partner success and SPS Revenue Recoverys growth trajectory.

Key Responsibilites:

• Partner Reporting & Insights: Build and maintain reporting that gives external partners and internal teams real-time visibility into performance KPIs and trends.
• Strategic Opportunity Targeting: Provide Partner Managers with the data and analysis they need to prioritize high-value opportunities and improve results in their book of business.
• Partner Segmentation & Territories: Design and manage partner segmentation models and territory assignments to optimize coverage and align with revenue goals.
• Performance Analysis: Monitor and interpret performance metrics to surface risks identify trends and recommend strategic actions.
• Commission Support: Oversee partner commission data and calculations ensuring accuracy timeliness and clear communication.
• Tool Administration: Manage and enhance Salesforce PartnerStack and related systems to ensure data accuracy and efficient workflows.
• Rev Ops & Leadership Support: Partner closely with Revenue Operations the Director of Strategic Partnerships and the Head of Revenue to ensure data reporting and insights directly support strategic decision-making.
• Documentation & Enablement: Create and maintain clear detailed documentation so reporting segmentation and operational processes are repeatable and scalable.

Location: Toronto ON (Hybrid)

Preferred Qualifcations:

• Proven Experience: 2 years in partner operations sales operations or a related analytical/operations role; experience in SaaS or marketplace environments is a plus.
• Data Analysis Expertise: Skilled at extracting analyzing and interpreting partner performance data to drive strategic action; comfortable designing scalable reporting solutions.
• Technical Skills: Proficient in Excel/Google Sheets Salesforce and SQL; bonus for experience with PartnerStack Looker or Python.
• Excellent Communication: You can break down complex concepts into understandable terms inspiring action with your communication skills. You are gifted in both speaking and listening leading to a more transparent and effective communication process. You are equally eloquent and comfortable communicating in writing in person and when speaking to large groups.
• Problem-Solving Mindset: Adept at diagnosing root causes anticipating downstream impacts and developing solutions that stick.
• Attention to Detail: Meticulous in managing data reports and operational processes nothing slips through the cracks.
• Systems Thinking: Understands how all operational components connect and can balance fast scrappy solutions with long-term scalability.
• Self-Starter: Thrives in environments with autonomy driving projects forward without constant direction.

Perks and Benefits

• We offer a competitive salary along with a Retirement Savings Plan (RRSP) that helps you save for the future that includes employer contributions.
• Grow with us and take part in our employee stock purchase program (ESPP) allowing you to invest in your future alongside the companys growth.
• Comprehensive Health Benefits which includes access to medical dental and vision insurance plans starting on Day 1 ensuring you and your family are well taken care of.
• Enjoy a flexible PTO policy allowing you to recharge and maintain a healthy work-life balance including one floating holiday that can be used anytime throughout the year.
• Receive a company-provided laptop delivered to your door ensuring youre equipped for success from Day 1.
• Stay energized with complimentary snacks and drinks available in our Toronto Office.
• Participate in quarterly or annually company-wide events off-sites and socials fostering team spirit and camaraderie.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward and our success depends on making strong decisions fostering innovation delivering unparalleled customer solutions and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity equity and inclusion ensuring everyone feels accepted valued and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

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