Application Services Manager

Where Greatness Grows

The greatest achievements in history are borne from the greatness within people where human potential meets vision and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years the impact of our team is etched deeply within the core of our legacy. Beyond Bird this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on to the energy and resources that keep us moving - we are powering our communities and shaping Canadas skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5000 with a range of professions backgrounds and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird you hold the pen and you write your story. As you unlock your potential you are surrounded by a team that supports you every step of the way.

Be a part of our team where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect collaboration and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

Reporting to the VP of Business Systems the Applications Services Manager oversees Birds enterprise software applications ensuring best practices effective team management and proper staffing to maintain and upgrade systems. They plan and coordinate processes for delivering user applications and systems critical to business operations.

The Application Services Manager directs the design development and implementation of information systems and software while also maintaining and enhancing existing systems. This role leverages strong communication and problem-solving skills to guide users on mission-critical system design development and deployment.

This position is based in one our Bird offices across the country.

What Youll Be Working On

Strategy & Planning

• Ensure that applications meet business requirements and systems goals fulfill end-user requirements and identify and resolve systems issues.

• Review and analyze existing applications effectiveness and efficiency and then develop strategies for improving or leveraging these systems.

• Cultivate and disseminate knowledge of application-usage best practices.

• Establishes in consultation with the VP direction and management of IT/AS including planning and budgeting setting priorities coordinating and reporting of group activities.

• Researches investigates advises and presents short-term and long-range planning ideas proposals and reports to the VP and/or client stakeholders

Acquisition & Deployment

• Research and make recommendations on software products and services in support of procurement and development efforts.

• Evaluate install configure develop and deploy new applications systems software products and/or enhancements to existing applications throughout the enterprise.

• Collaborate with analysts designers and system owners in the testing of new software programs and applications.

• Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.

• Ensure that any new software integration into company systems meets functional requirements system compliance and interface specifications.

• Design develop and install application enhancements and upgrades.

• Contribute to pre-testing phase of development by evaluating proposals in order to identify potential problem areas and make the appropriate recommendations.

• Collaborate with business analysts designers and system owners in the testing of new software programs and applications.

• Oversee application migrations performance testing modernization projects and support engagements using a global delivery model.

• Liaise with companys software suppliers for prompt rectification of any problems or emergencies.

Operational Management

• Manage and provide direction for the application services team in support of business operations.

• Attract recruit and retain top talent in application architecture engineering and consulting.

• Foster a culture of excellence innovation and customer focus.

• Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.

• Design develop and install enhancements and upgrades to systems and application software.

• Develop distribute and coordinate in-depth end-user reviews for modified and new systems or applications.

What We Are Looking For

• A University degree or college diploma in the field of computer science and/or at least ten years of equivalent work experience and certifications in a construction business application environment

• At least three (3) years managing an application support and development team

• Strong interpersonal collaborative negotiation and written and oral communication skills with internal staff and clients external consultants vendors and contractors to communicate requirements status issues problems resolutions and contractual conditions

• Direct hands-on experience with automated software management tools

• Strong knowledge of system and software quality assurance best practices and methodologies

• Extensive experience with core software applications including Trimble ViewPoint InEight Suite Workday Microsoft Dynamics CRM and MS Power BI and SQL Server

• Ability to prioritize plan organize establish and manage priorities schedules deadlines and execute tasks in a high-pressure environment and make sound decisions in emergency situations and proven analytical and problem-solving abilities and strong customer service orientation

• Proficiency in Agile/Scrum and ITIL practices

• Experience working in a team-oriented collaborative environment

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement learning and leadership.

We Lead With Honesty

We speak and act with integrity clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

Bird is committed to diversity equity and inclusion (DE&I). This is a core part of our culture and guides our actions and strategic priorities. We strive to create an inclusive environment where every employee can thrive and share their unique perspectives and talents. Our ongoing commitments focus on addressing inequities and promoting a better understanding of diversity to build an inclusive and fair culture. We recognize that diverse teams are more knowledgeable perform better and achieve greater success. As such we are dedicated to building a workforce that reflects the diversity of the communities we serve and creating opportunities for all employees to grow and succeed.