Job Description Summary
Responsible for execution and performance of all initiatives designed to guarantee presence of Novartis products through various distribution channels.
Job Description
Major accountabilities:
- Drive achievement of Novartis business goals by ensuring high trade customer service levels
- Lead in trade implementation within key customers. Lead the creation of a customer-centric approach across the function
- Share best practices on distribution processes. Promotional and informational campaign on various distribution channels i.e. wholesalers retailers distributors
- Be the link between Field Force and Customer Service in managing shortages
- Ensure adequate reporting of adverse events / technical complaint / compliance issue in accordance with company procedures
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
- Distribution of marketing samples (where applicable)
Key performance indicators:
- Elaboration of plans / projects their execution and measurement -Revenue market share market availability time to market pricing vs targets
- Compliance with stringent and complex compliance procedures
Minimum Requirements:
Work Experience:
- Cross Cultural Experience.
- Project Management.
- Operations Management and Execution.
Skills:
- Brand Marketing.
- Category Management.
- Customer Marketing.
- Customer Service.
- Key Account Management.
- Marketing Plans.
- Media Campaigns.
- Merchandising.
- Promotion (Marketing).
- Return On Investment (Roi).
- Sales.
- Strategic Sourcing.
Languages:
Skills Desired
Brand Marketing Category Management Customer Marketing Customer Service Key Account Management Marketing Plans Media Campaigns Merchandising Promotion Marketing Return on Investment (ROI) Sales Strategic Sourcing
Required Experience:
Manager