Key Account Delivery Manager

Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu

Office Location: Chino Roces Makati City Philippines

THE PROJECT

Join an ambitious fast-growing project for one of our largest FMCG clients for which we manage the localization process of European campaigns across TV Digital and Social Media ( assets annually).

From the briefing to compliant & timely delivery we coordinate with external stakeholders and drive post-production with a team of 40 specialists.

Our teams are located across various locations:

Paris: Account Direction & Post-production leadership

Barcelona: Account Direction & Project Coordination

Manila & Cebu: Post-production & Project Management Studio

The project is led from 87seconds European offices (a Datawords subsidiary offering creative agency services) with most operational teams based in the Philippines within Datawords offices.

As Key Account Delivery Manager you will be the primary point of contact in the Philippinesensuring smooth collaboration between local teams and the European Account Direction team while driving delivery excellence.

Job Responsibiities

Internal Local

• Overall responsibility for the successful delivery of all output delivering the best quality production at every stage.

• Act as the main escalation point for Production and Project Management teams.

• Partner with senior management to keep teams engaged motivated and high-performing.

• Review project workflows and processes identifying opportunities for improvement.

• Drive and support adoption of new ways of working transcribing the Account Direction vision into reality

• Lead hindsight sessions to foster learning and continuous improvement.

Internal Cross-Regional

• Build strong trust-based relationships with key stakeholders in Account Direction team

• Oversee Production and Project Management activities reporting insights to the Account Direction team.

• Proactively recommend workflow enhancements.

• Define propose and track key KPIs.

• Contribute to business growth by advising on similar scalable structures for other clients.

• Scout new technologies (including AI solutions) which could benefit the organization and workflows

External

• Develop client-facing reporting decks with clarity and impact.

• Confidently present updates and insights in client meetings.

REQUIREMENTS

• Experience with creative adaptation and localization preferably within an agency

• A hands-on mindset with strong analytics and problem-solving skills.

• A genuinely curious mind always keen to explore new solutions and tech options

• Skilled in stakeholder management across global multicultural environments.

• Proven ability to perform in fast-paced complex settings with precision.

• People management and leadership experience ideally within an agency.

• Highly organized detail-oriented and resilient under pressure.

• Excellent written and spoken English; strong communication skills.

• Proficient in Google Suite and JIRA.

WORK SET UP

• 2:30pm - 11:30pm PHT Monday to Friday

• Hybrid Setup

WORKING AT DATAWORDS PHILIPPINES

• Hybrid setup with hybrid allowance

• Competitive Salary

• Shift incentive

• Health Insurance Policy with Dental Optical and ComPsych coverage

• Learning opportunities access to Linkedin Learning courses

• Local and International training/business trip opportunities

• Vacation leave Sick Leave Offered Leave Marriage Leave Birthday Leave

• Virtual and Onsite Health and Wellness Programs

• Inclusive Fun and Unique Datawords Culture where EVERYONE MATTERS!

WHO WE ARE

Datawords Group - We connect brands to the world

Cultural diversity has been in our DNA since day one. Datawords has always strived to connect brands with the world in the most authentic way.

At Datawords we believe every culture every context deserves unique attention. Behind each individual lies a story to be told a connection to be built. It is within this diversity that the true strength of humanity resides.

Caring for it respecting every nuancethat is our commitment that is our expertise.

Every day we bring together human intelligence and artificial intelligence to create deploy and manage an infinite variety of content that resonates with authenticity and emotion across more than 160 cultures.

To achieve this level of cultural excellence we rely on a community of over 1200 team members across more than 25 countries. We value diverse talents and backgrounds fostering an environment of inclusion innovation and operational excellence. Our motto Everyone matters embodies this philosophy and shapes our culture at every step.

For over 25 years leading global groups have trusted us to support their international ambitions.

Now its your turnjoin our journey and help brands embrace cultural diversity to inspire the world and make it a better place!

87seconds - We make every second count. 100% In-House Creative Production & Amplification Agency

87seconds is a hybrid communication agency CREATORS OF NOW blending creativity technology and AI to create deploy and manage impactful campaigns. From Creative Strategy Production Post-Production to Global Amplification we make brands resonate worldwide. FAST we react in real-time to cultural shifts and trends. BOLD we break conventions with unexpected solutions. SHARP we anticipate innovate and deliver work that leads the conversation. With our motto Make Every Second Count and the ambition to OWN THE SECOND we capture the now and create whats next. Trusted by Henkel Metagenics Pierre Fabre Cointreau Macif LOréal Thales and Sanofi we build communication that truly matters.