Account Manager

Introduction

Greenparks continued success is dependent onthestrengthanddepthof our valued long-term client relationships.

Our clients trust us because we deliverBrand publishing SEO InsightContent Production and Paid Media Campaignswith a can-do attitude and the tenacity it takes to makegreatworkhappen-andgreat workis common goal that fuels us all!

Our relationships are proactive and never passivewe are tireless in our pursuit of knowledge and understanding of our clients business needschallenges and competitors.

Our ambitionis to be engaged across every aspect of ourClientsbusinesswhere we have theexpertiseand skills tosuch an extent that we become indispensable to them.

A job description is not a box that you are put in. It is a definition of your core a company like oursyou are encouraged and expected to contribute to many wider issues.

WhyTheJobExists

• To support the growth of the agency by developing and growing positive and long-lasting relationships with Greenparksclients;

• To ensure that our clients are well serviced with all information that they need at any given time

• To be a brand representative for our clients within the agencyhelping ensure thatany work that is produced is on brand and on brief

• To helpidentifypossible opportunitiesfor account growth and provide the wider team with proactive ideas

WhatTheJobCovers

• Client relations

• Oversight and quality control of work delivery

• Financial account health

• Internal project reporting and communications

Reporting and Communication Structure

• The Account Manager reports into the Head of Client Services (HCS). Performance and progression are reviewed together with the BD.

• The Account Manager reports into the Head of Client Services on a project basis. The AM must keep the Head of Client Services up to date on the progress and health any given account project individual client relationship.

• The Head of Client Services reviews work before delivering to Client. The Head of Client Services is accountable for the individual client relationship so should be keptinformed at all times.

• Deliverables and reviews of work should be done alongside the HCS or the Managing Director APAC (MD) if relevant for the project.

• Overall account issues or concerns should be escalated to the HCS who then in turn reports into the Managing Director APAC.

Responsibilities

• Maintain day-to-day communications with our clients keeping them up to date on project statuses and gaining responses toGreenparksquestions. Develop a repertoire with the clients and get to know them also on a personal level while doing so

• Take briefs from client and review them together with the AD and other relevant core team members. Help drive the right response and best way to deliver the work to the highest quality.

• Begin to leadGreenparks response to brief

• Liaise with and bring together the relevant Greenparksdelivery team. Ensure that the team has all information that they need and are united to deliver the highest possible quality work aligning and exceeding client expectations

• The AMis responsible forregular client and internal project status updates

• Understand your client on a personal level try toidentifytheir individualobjectivesand challenges within their business

• Fully understand the brands that you work with the industry that they sitwithinand their core competitor sets

• Keep your team updated with any relevant industry developments that you find whether related to our business or our clients

• Begin to apply a strategic mind to all deliverables considering how they fit within the bigger picture of a project working with the BD and other team members to develop these skills

Business Development and CommercialPerformance

• The Head of Client Services is accountable within Greenparkfor the organic growth of our existing client base.

• Individual client and project targets are set as part of the wider team and business targets. The AM should be proactive with ideas that could help the business upsell developworkor move into new areas of workin order tomeet these targets.

• The AM should ensure that work is progressed at a good pace and to a high quality and keep the clients updated on this progress so that scopes can be closed to a high standard and new scopes raised.

Financial

• The AM needs day-to-day awareness of how a project is tracking financially. They should be in continual communication with the Project Managers to get this information. This is so that client and internal stakeholder questions can be answered and any budget tracking risks can be flagged internally.

• Report back to the HCS MD APAC and finance team on the financial health of a project or account where relevant alongside the PMs.

• Stay up to date on the finance teams internal project tracking process and adhere to this with relevant updates provided as needed.

Performance review and personal development

By the Head of Client Serviceson the basis of:

• Development of client relationships

• Contribution to account growth

• Quality control of work

• Working well within the Greenparkteam

• Interpersonal/communication skills;

• Being a team player;

• Being an effective coach/manager

• Demonstrating the core values ofGreenpark;

Handlingtarget

• The Head of Client Services is accountable for a yearly team handling target. This is for the whole team and all clients/projects.

Required Experience:

Manager