Guest Services Supervisor
Guest Services Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll bring to the team
Are you a dynamic leader with a passion for customer service and driving commercial success Do you thrive in a fast-paced environment where no two days are the same
Were looking for a Guest Services Supervisor to lead our Admission and Guest Experiences teams at SEA LIFE Kelly Tarltons Auckland!
About the Role
As a Guest Services Supervisor youll play a key role in overseeing the daily operations of our Guest Experience and Admissions team. Youll be responsible for ensuring every guest has an incredible visit while also leading and motivating the team to maintain the highest standards of service safety and efficiency.
Youll be at the forefront of delivering engaging talks coordinating school and group visits and ensuring our guests leave with magical memories. This full-time role also involves supporting training performance management and operational excellence across our attraction.
Key Responsibilities
Supervise daily Guest Experience and Admissions operations to ensure smooth and efficient service.
Lead and inspire the team to provide world-class customer service engagement and education.
Oversee team training and development ensuring high levels of knowledge and guest interaction.
Manage rosters labour budgets and performance evaluations to optimize efficiency.
Respond to guest feedback via reviews social media and direct interactions.
Assist in managing duty supervision shifts ensuring a safe and positive environment for guests and staff.
Support revenue growth through upselling and maximizing guest engagement opportunities.
Play a key role in delivering our Education Program working closely with schools and groups.
About You
A passionate leader with previous experience in guest experience tourism hospitality or education.
Strong communication skills with a natural ability to engage and educate guests of all ages.
Experience in training coaching and leading teams in a fast-paced environment.
A flexible and hands-on approach with the ability to multitask and problem-solve on the go.
Comfortable working weekends evenings and holidays as required.
Previous experience in an aquarium zoo museum or attraction is a plus!
Benefits
Corporate benefits including free access to all our attractions worldwide
Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
Opportunity to be involved with our Diversity & Inclusion initiatives including our Reconciliation Action Plan
Being part of a business built onfun
About Us
Merlin Entertainments is the company behind iconic brands like SEA LIFE Madame Tussauds LEGOLAND and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries delivering memorable experiences to 54 million visitors a year.
Were the leading operator of visitor attractions in Australia and New Zealand with 10 attractions including SEA LIFE WILDLIFE Madame Tussauds and the Fly Treetop Adventures amongst others.
Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects conserves and sustainably manages our precious aquatic habitats wildlife and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand the SEA LIFE Trust and the WILDLIFE Conservation Fund.
So if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do then we want to hear from you!
Merlin Entertainments strongly encourages application from all background including people of Aboriginal and/or Torres Strait Islander decent.
Please let us know you require any adjustments to the recruitment process to support your application.
Ready to dive into this exciting opportunity If youre a team player with a passion for creating magical guest experiences we want to hear from you!
Apply now and bring your energy enthusiasm and leadership to SEA LIFE Kelly Tarltons Auckland!
Pay Range
Required Experience:
Manager
Employment Type
Full-Time
