Administrative Specialist

• Bonus based on performance
• Paid time off
• Competitive salary

• Friendly assertive and able to work independently.
• Self-motivated with exceptional time management skills.
• Extremely organized detailed oriented and able to focus during hectic and busy times of year.
• Able to manage multiple projects simultaneously and switch from one task to another with ease due to the diversified nature of the position.
• Able to work well under pressure with attention to detail.
• Comfortable speaking and presenting in front of large and small groups of adults and children alike.

• Excellent phone voice and customer service ability as the front line for all interactions between potential and current clients and the company.
• Strong interpersonal skills with the ability to effectively communicate both verbally and in writing.
• Skilled with computers good Microsoft Office skills including Word and Excel. Knowledge & experience with a CRM a plus.
• Strong organizational skills ability to handle multiple tasks and ability to use good judgment in performing conflicting demands and managing priorities.
• Ability to uphold a professional and comfortable atmosphere throughout the office and in all aspects of their role.
• Own transportation. Office staff at times may play the role of an instructor as needed so the ability to transport equipment is necessary for this position.

• Answer and direct phone calls respond to inquiries by text or email.
• While answering the telephone emails and other inquiries during the day it is also their responsibility to maintain the Customer Relationship Manager (CRM) program and all filing systems (physical and digital) within the office.
• From time to time candidate may be given the responsibility for the management and/or supervision of one or more of these areas of business: After School Programs Summer Camps Workshops and other special programs.
• Maintain collaborative relationships with the schools administration PTAs/PTOs Public Libraries Rec. Centers and other agencies as appropriate. Handle relationships with parents as necessary through regular communication.
• Maintain flow of paperwork throughout the office.
• Confirm new jobs that are starting for the following week.
• Maintain reports provide management with alerts when registration attendance is low.
• Assure the quality of programming through job orientation regular staff supervision program evaluation staff training etc.
• Sales Support - answer questions regarding current customer accounts; follow up with sales regarding needed information to ensure contracts are set up accurately and in compliance.
• Marketing Support - Develop and maintain social media groups (i.e. Facebook Instagram); post and maintain content; utilize Constant Contact for all workshop marketing efforts both for e-blasts and registration; create email campaigns.
• Coordination Help organize critical school events parent coordination and special projects
• Moderate lifting of portable teaching bins may be required (about 30 pounds)

• College degree preferred
• 2-3 yrs prior admin or customer service experience
• Teaching experience is a big plus.

• $47000 to $55000 salary.

Mad Science is a powerhouse brand with locations around the globe! For over 35 years we have sparked imaginative learning through our summer camps birthday parties in-class workshops after-school programs and special events for kids ages 3-12. Become part of our team and help us inspire the next generation of scientists and engineers. Our locations are always looking for part-time instructors and full-time office staff.