International Customer Service Operations Specialist

JOB DESCRIPTION:

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution

• Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.

The Opportunity

The International Customer Service Operations Specialist works out of our Lake Mary (Orlando FL) location in the Point of Care Diagnostics Division at Abbott. Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economicoutcomes globally.
Abbott Rapid Dx North America LLCs Orlando site is part of Global Business Services (GBS) within theAbbott Rapid Diagnostics (ARDx) Division. GBS has a global accountability to deliver an exceptionalcustomer experience and create business value through compliance standardization and dataanalytics.

The International Customer Service Operations Specialist is responsible for a variety of sales andsupport activities by providing product and service information resolving service inquiries andproblems for internal and external customers following the operational process of the business relationship
with stakeholders.

What Youll Work On

• Execute applicable Quality System processes included but not limited to Abbott Rapid Dx North America LLC (RDNA) & Abbott Rapid Dx International Limited (RDIL).

• Act as primary liaison between International or Domestic OEM customers International AffiliatesSales and GBS

• Responsible for all facets of assigned customers including but not limited to order fulfillment openorder management service issues and resolution

• Develop and maintain customer relations by providing support & enhance business acumen.

• Review and maintain customers open orders on a daily basis to resolve customer orders withDelivery blocks Billing blocks and Incomplete orders

• Prepare all required documentation and communication for international orders to meet respectivecountry customs requirements

• Manage and process all inquiries and orders from all receipt methods

• Route customer contact inquiries to appropriate resources

• Follow up customer questions or concerns

• Investigate coordinate and process Credits & Return Goods Authorizations and Debits; followingreported service/product issue from stakeholders and customers.

• Resolve issues regarding pricing inventory availability payment terms delivery or any otherquestion regarding a customers order status

• Stay current with any account changes inventory requirements and order requirements

• Keep abreast on products inventory promotions etc. that are necessary to provide customers

• with exceptional customer service

• Keep manager informed of all changes issues and potential concerns of all customer accounts

• Maintain customer Profile Sheets (Factsheets)

• Work with supply chain personnel to ensure customer fulfillment and requirements are met:

• Complete customer reporting requests

• Other duties as assigned

Minimum Qualifications:

• Functional Technical Skills:

• Problem Solving

• Drive for Results

• Time Management

• Advanced Written Communications

• Advanced Business Composure

• Customer Focus

• Must be proficient in MS Word Excel and Outlook

• Must have good keyboarding and typing skills

• Must be detail-oriented and have ability to investigate and resolve complex issues

• Must be able to effectively collaborate with others

• Must be able to communicate professionally verbally and in writing

• Must be able to work independently and on a team

• Must be able to work effectively in a fast-paced environment with shifting priorities

• High School Diploma

• Minimum 3 years experience in similar Customer Service role working with international customers.

Preferred Qualifications:

• Bachelors degree

• SAP or other ERP system experience

• Multi-lingual in English and Spanish is a plus

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

In specific locations the pay range may vary from the range posted.

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