Manager T&E
Manager T&E
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Manager - T&E
In this role youll be performing of audits of expense reports in auditing tool.
Responsibilities
Identify and escalate critical incidents with a strong sense of urgency and ownership
Provide updates status and completion information to manager problem request tracking system and/or users via voice mail e-mail or in-person communication.
Use CONCUR skills to trouble-shoot configuration issues (Preferable)
Collaborate with various cross-functional teams to resolve the issues
Handle customer requests within the prescribed SLA. Able to work in a competitive environment meet the KPIs productivity quality and provide customer satisfaction
Qualifications we seek in you!
Minimum Qualification / skills
Graduate/Post Graduate degree
Familiarity with the Oversight tool and its features such as real-time expense monitoring and AI-powered insights
Ability to work with data analytics tools to identify trends risks and non-compliance
Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool.
Strong attention to detail to spot discrepancies duplicate claims or fraudulent activities
Developing strategies to enhance efficiency and prevent future issues
Awareness of industry-specific risks and regulatory requirements
Preferred Qualification / skills
Understanding of basic knowledge on processes around Travel and Expense process i.e. CONCUR T&E audits statement reconciliation dispute resolution Delinquencies terminations Service NOW
Excellent communication skills over phone email and chat
Proactive problem solving analytical mindset and customer-centric approach
MS office tools like Excel SNOW and Outlook
Good team player
Flexible
Positive Attitude
Understands Travel and Expense process functionality and capabilities
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full Time
