Working Student Customer Service

Help us change lives

At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career an inclusive culture and robust benefits to support your life while youre working to help others.

Within the Customer Service team we ensure that our customers including healthcare professionals patients partners and internal colleagues receive the best possible support at all times.

As a Student Assistant (m/f/d) in Customer Service you will become part of a dynamic service-oriented team and support us with day-to-day operational and administrative tasks. You will work closely with experienced team members and gain valuable insights into the processes of an international healthcare company.

This position is based in the Trier office

Essential Duties

• Support the Customer Service team with daily tasks

• Assist in responding to customer inquiries via email and phone

• Triage and forward inquiries to the appropriate contacts

• Help with administrative tasks such as data entry and maintaining customer records

• Assist in coordinating shipping and logistics processes

• Perform general organizational tasks to support the team

• Contribute to upholding internal standards to ensure high-quality service

Minimum Qualifications

• You are currently enrolled in a university program ideally in business life sciences or a related field

• Initial experience in customer service office administration or support roles is a plus but not required

• You are service-oriented and enjoy working with people

• You are organized reliable and take responsibility for your work

• You are confident in using MS Office

• You have very good written and spoken German and English skills

• You have approx. 16 - 20 hours per week to work as a student trainee

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state orfederal law. Applicable portions of the Companys affirmative action program are available to any applicant or employee for inspection upon request.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law. Any applicant or employee may request to view applicable portions of the companys affirmative action program.

To view the Right to Work E-Verify Employer and Pay Transparency notices and Federal Federal Contractor and State employment law posters visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.