Client Onboarding Specialist
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Job Location:
Wilmington, DE - USA
Hourly Salary:
$ 21 - 25
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
DISA Global Solutions is an industry-leading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1200 Team members across more than 30 locations. When you join the DISA Team you join an industry leader that more than 30% of fortune 500 companies use. With a rich history of IT innovation we have more than 55000 customers and complete more than 10 million orders each year.
DISA is proud to be a Top Workplaces award winner across multiple locations in 2023. We offer competitive pay a robust benefits package and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events and our internal learning and development team provides the resources for employees to engage in continuing education and training.
Position Summary:
Were seeking a detail-oriented Client Onboarding Specialist to support client transitions between platforms by identifying and documenting background screening and compliance services. This role involves comparing system configurations managing documentation evaluating logic for accurate builds and performing thorough testing. The ideal candidate is organized client-focused and thrives in a fast-paced evolving environment.
Essential functions responsibilities:
- Analyze and identify equivalent or common screening services across legacy and new systems.
- Collaborate with internal teams to understand client-specific service configurations and requirements.
- Develop and maintain detailed documentation outlining client needs and service setups in the new system.
- Receive interpret and apply client feedback and change requests to update configuration documentation.
- Review client builds to ensure that appropriate packages and services are available and configured correctly per system logic and business rules.
- Work closely with multiple teams across the organization to ensure accurate and timely project delivery.
- Participate in team meetings and project updates to report progress identify risks and recommend solutions.
- Performs other related duties as assigned.
Key Skills and Experience:
- High School Diploma or GED required Associates degree preferred.
- 2 years of experience in system implementations client onboarding or service migrations ideally within SaaS healthcare tech or regulated industries.
- Strong analytical and problem-solving skills with attention to detail and the ability to interpret client requirements into system logic.
- Skilled in navigating complex system environments service hierarchies and performing system testing and quality assurance.
- Excellent written and verbal communication with a focus on creating clear client-friendly documentation.
- Highly organized and capable of managing multiple projects in fast-paced collaborative settings
- Proficient in Microsoft Office (especially Excel and Word) with familiarity in tools like Jira and Salesforce.
- Background in compliance or background screening services is a strong plus.
Work Schedule: Monday - Friday- 8:00 a.m. 5:00 p.m. EST
Benefits:
Personal and Sick Paid Time Off.
401k with a highly competitive match.
11 Paid Holidays.
Medical/Dental and Vision.
Group Life Insurance HSA/FSA.
Employee Assistance Program.
Educational Assistance Program.
Physical Requirements:
While performing the duties of this job the employee is regularly required to speak hear have close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Walk (occasionally) sit- up to 8hrs. a day stand (occasionally) use hands to finger handle or feel objects tools or controls; reach with hands and arms able to lift-up to 15lbs.(occasionally).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is listed below. Your actual pay rate will vary based on: Geography Skill-Set and applicable Local and State Pay Practices. Any questions please contact our DISA Recruiting Team at
Job Pay Range
$21 - $25/hourEOE/M/F/Vet/Disability
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
The Defense Information Systems Agency, known as the Defense Communications Agency until 1991, is a United States Department of Defense combat support agency composed of military, federal civilians, and contractors.
