About the Role:

Grade Level (for internal use):

The Role: This position has the greatest influence on the achievement of customer satisfaction and is responsible for providing effective and courteous support to customers. This includes keeping a clear and active focus on enquiry resolution and ensuring that all the necessary action is taken to resolve a customers inquiry. To achieve this he/she needs to have or develop and maintain a solid understanding of the financial markets and how Platts data and products fit into this market. All CSAs need to gain skills to demonstrate competency across our broad range of products and supports the Platts customer to ensure that the client receives maximum value and benefit.

The Impact: The Client Service Associate provides the best possible frontline service experience in support of customers and prospects. Working in a high performance client services department the CSA offers a professional approach in answering calls and provide information about Platts products and services taking input of issues and their resolution thereof by maintaining records of transactions and interactions. Provides appropriate and timely follow-ups wherever required and escalate unresolved queries to other Resolver Groups.

The Team/The Business:

Platts is a leading global energy petrochemicals metals and agriculture information provider and a premier source of benchmark price references. Platts has a highly diverse workforce a global perspective and a business casual culture.

Responsibilities:

• Provide proactive and reactive support to customers through all possible interaction methods. These include telephone e-mail chat and others

• Assist clients with resolutions to questions concerning products billing technical delivery issues account/contract status change of address cancellation requests refund requests and all pertinent queries

• Keep a clear and active focus on resolving cases maintaining a patient friendly manner with all customers and colleagues respecting differences and ensuring that all the necessary action and follow up is taken to resolve a customers inquiry efficiently and effectively.

• Follow up on customer complaints and ensure that their problems are resolved in a timely manner.

• 100% adherence to and adoption of all service procedures that provides Platts and the business partners with comprehensive and actionable solutions-oriented metrics.

• To identify opportunities for upsell and/or approach potential clients with the aim of winning new business opportunities

• Participate and contribute to Platts initiatives and key initiatives. Align with Regional and Sales teams to support customer-facing promotions to drive subscription growth

• Regularly attend internal product and market training sessions to stay up-to-date with any changes that impact customers and end-users.

• Clearly articulate Customers needs and communicate effectively with Sales Marketing Editorial Sales Ops and Client Services leadership.

Requirements:

• Candidates must have at least bachelors degree in any field. A background in Finance Technology Marketing or Business Administration or equivalent is preferred but not required.

• Minimum 3- 5 years experience working in financial services trading and energy data providers is an advantage.

• Strong communication skills is expected in this role. Previous role in client-facing environment and/or web-based product training is an advantage in this role.

• Must be amenable to work in US-based working hours (night shift) and mid shift.

• Must be tech savvy and comfortable working in a fast-paced data-driven working environment.

About S&P Global Commodity Insights
At S&P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value.

Were a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition S&P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the worlds foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets. With every one of our offerings we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow today.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC