Information and Support Coordinator

Nottingham City Council, Leicestershire County Council, East Midlands Group

Job Location:

Glenfield - UK

Yearly Salary: £ 28605 - 31029

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Children and Families Department

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield LE3 8RA

Worker Category: Fixed Location Worker

Salary: 28605 - 31029 per annum (pro-rata for part-time)

Working Hours:30 Hours per week

Contract Type: Permanent

Closing Date: 26th October 2025

Interview Date(s): 6th November 2025

About the Role

The Family Help Triage team are looking for a focused and motivated individual to join our busy team as an Information and Support Co-ordinator (ISC). This role includes reading referrals that come into our service from other services and families and making phone calls to families enquiring about what support we can offer and signposting to appropriate services. Therefore having good communication IT skills and knowledge of Family Help and other services is a key part of this role. You will also be part of a multi-disciplinary team with a good network of support from colleagues and managers.

For information on our approach to the recruitment of ex-offenders please see our policy statement.

About You

To apply for this post you must:

Experience of working in children or family services within a health social care or education context. This may be in either a statutory provider setting or voluntary/community sector.
Experience in providing telephone support and advice to families asking the right questions to get the information required.
Experience of working in a multi-agency environment which involves working in collaboration and partnership with colleagues from a range of agencies and services.
Experience of applying threshold criteria to individual cases of challenging inconsistency and ensuring that written procedures and guidelines are followed appropriately.
A sound understanding of the range of services on offer in Leicestershire and through national programmes. This would include knowledge of core provisions such as parenting and family support as well as knowledge of for example community-based initiatives or sources of support such as religious or community groups.
Able to prioritise a demanding workload taking a consistent approach to responding to children young people their families and other professionals.
A skilful communicator able to convey important information to a range of different audiences which might include children and young people parents and professionals from a range of agencies.

You must also have an understanding of and commitment toequality diversity and inclusion.

In addition we also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Stylespage on our career site.

For more information or an informal discussionplease contact:

Laura ONeill Team Leader

Phone -

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section above. For more information see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to our Terms and Conditions.

Required Experience:

DescriptionChildren and Families DepartmentOrganisation: Leicestershire County CouncilWork Location: County Hall Glenfield LE3 8RAWorker Category: Fixed Location WorkerSalary: 28605 - 31029 per annum (pro-rata for part-time)Working Hours:30 Hours per weekContract Type: PermanentClosing Date: 26th Oc...