Loan Support Officer 12 Month Maternity Cover

In this exciting hands-on Loan Support Officer (LSO) role you will get the chance to make a mark in the team and report to the Loan Support Manager (LSM) and will have the opportunity:

• To raise your profile internally by supporting the Relationship Directors within the Development Finance team to on board new customers and assisting with aspects of in-life loans such as regular drawdown payments and instructions to lawyers re property sales/redemptions.
• To take on completion activity which is of paramount importance to this role and will include case management liaising with internal and external parties strong attention to detail and diary management.
• To process the ongoing drawdowns of in-life loans following the recommendation of the Portfolio Manager (PM).
• To instruct the Banks lawyers in respect of property sales following approval of PM and to monitor the subsequent receipt of funds and loan pay down.
• To produce loan and redemption statements at the request of borrowers and reviewed by PM prior to issuing
• To manage systems maintenance which will be essential to ensure that all reporting of data from the banks systems is up to date and accurate.

Key Responsibilities

• Get to know our policies and procedures; ensure a good understanding of all the companys policies procedures and compliance guidelines installing the principles in your daily practice to protect the company from any associated risks.
• Get to know our Banks systems and applications.
• To carry out completion aspects for new loans such as KYC and data inputs for new loans which is a key part of this role and will need high attention to detail and organisation.
• Communicate and create a good rapport with a range of parties; liaise with the borrower and professionals:- (Valuer (Appraisers) Project Monitor and lawyers; to obtain fee quotes.
• Monitor receipt of fees and provide formal written instructions to professionals.
• Manage input to Bank systems in preparation for initial drawdown.
• Processing of interim drawdowns issuing the relevant document to the client following PM review of the interim report.
• Instructing Banks lawyer for property sales and redemptions in conjunction with PMs.
• Managing and producing loan and redemption statements at the request of borrowers.
• Filing of correspondence to the electronic folders.
• Please note this role requires to be onsite 2 days per week 

Qualifications :

• Familiar using computer-based software.
• Good/confident communicator with internal and external parties - must have.
• Attention to detail/accuracy - must have. 
• Good organization skills - a must have.
• Strong team player and independent worker and able to take ownerships of a set of tasks - a must have.  
• Time management.

Additional Information :

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Remote Work :

No

Employment Type :

Full-time