Solutions Architect
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 96500 - 147000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core valuesTrust Growth Mindset Balance and Humilityto life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!
How you will make an impact:
Reducing friction and bridging the gap between technical and non-technical stakeholders is extremely important throughout the customers order to bridge that gap youll partner with members of the customer success team during technical calls with our customers. Reporting to the Solutions Architect Lead youll be responsible for answering all functional and technical questions pertaining to the Iterable platform with a focus on our mobile offering.
You will also advocate for our customers by speaking to them to learn about their pain points. Youll then strategize with the Customer Success Managers to figure out potential solutions that best alleviates our customers pain points.
One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you please apply as we value applicants for the skills they bring beyond a job description.
In this role youll get to:
- Provide technical guidance to support mobile integrations
- Become a subject matter expert on all things related to the Iterable platform focusing on our mobile offerings including our SDK and mobile partner offerings (Branch Adjust AppsFlyer etc.)
- Become a trusted advisor to our customers technical stakeholders
- Troubleshoot our customers mobile apps as it relates to the Iterable integration
- Scope manage and deliver solution specifications.
- Take ownership of post-sales technical issues working with cross-functional teams to document problem resolution steps and troubleshooting procedures.
- Conduct product training and demo new features to increase product adoption
We are looking for people who have:
- Experience working with HTML CSS nodeJS React Native and Javascript
- Experience developing apps on one or more device platforms including iOS Android
- Familiarity with APIs to connect mobile applications with back-end services
- B2B customer facing experience with a SaaS company
- Experience with leading software implementation and support
- Experience providing technical consultations to executive-level decision makers.
- Previous experiencing solving technical problems
Bonus points:
- Experience in the marketing automation or email marketing space
Perks & Benefits:
- Paid parental leave
- Competitive salaries meaningful equity & 401(k) plan
- Medical dental vision & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $96500 - $147000. Within this range individual pay is determined by specific US work location as well as additional factors including job-related skills experience relevant education or training and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable) equity plus a range of benefits including medical dental vision and addition we offer perks such as generous stipends for health & fitness and learning & development among others.
Recruitment Disclaimer:
Please be aware that Iterable Inc. (Iterable) and our official professional recruiting agencies and platforms do not:
- Send job offers from free email services like Gmail Yahoo mail Hotmail etc.
- Request money fees or payment of any kind from prospective candidates to apply to Iterable for employment or for the recruitment process (e.g. for home office supplies or training etc.).
- Request or require personal documents like bank account details tax forms or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.
You may see all job vacancies on our official Iterable channels:
- Official Iterable website Careers page: LinkedIn Jobs page: is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized encouraged or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at upon receiving a suspicious job offer.
Criminal and/or civil liabilities may arise from such actions and Iterable expressly reserves the right to take legal action including criminal action against such individuals/entities whenever such phenomena any case please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims losses damages expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances and its internal policy Iterable will also consider for employment qualified applicants with arrest and conviction records.
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
The cross channel marketing platform that powers unified customer experiences, and empowers you to create, optimize, and measure every customer interaction.
