Manager, Process & Improvement
Manager, Process & Improvement
Posted on :
27-09-2025
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1 Vacancy
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Job Description
Description
#LI-MM3
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
Our Procurement Services Office is seeking a dynamic and forward-thinking ManagerProcess & Improvement to join our to the Senior Manager Procurement Technology and P2P. This role is responsible for developing and executing Procurement Services practices including internal processes and operational frameworks. The position collaborates with business units to design refine and maintain Procurement Services standardsparticularly those governing interactions between Procurement and its internal clients.
What will I be doing
- Leads and manages the repository for the Continuous Improvement Forum.
- Identifies and recommends areas for improvement related to process efficiencies and technology alignment opportunities. Responsible for monthly reports and reviews with the Senior Manager for triage and bundling opportunities of initiatives and maintains a Key Performance Indicator (KPI) to illustrate progress.
- Manages the coordination of Procurement Services Guilds to inform the Continuous Improvement Forum and provides monthly updates to the management team of progress.
- Accountable for maintaining the process improvement plan for Procurement Services identifying alignment with the Source to Pay (S2P) framework.
- Acts as subject matter expert using LEAN methodologies to assist other Procurement departments with streamlining and optimizingprocesses.
- Oversees internal audit requests and works collaboratively with pillars across Procurement Services to ensure well-supported responses and action plans in a consistent tone.
- Protects Procurement Services strategic and accountability interests by employing best practices in governance to critically challenge responses to achieve desired organizational outcomes so that resources can be reassigned to action that better achieve the goals.
- Leads and directs staff (e.g. defines roles responsibilities and expectations); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills.
What Skills and Qualifications Do I Need
- Degree in Business Commerce Public Administration Supply Chain Procurement or a related discipline or a combination of education training and experience deemed equivalent.
- Demonstrated experience /training inprocess improvement and project management experience preferably in public sector or procurement.
- Supply Chain Management and Project Management Professionals designations preferred.
- Leadership ability to coach mentor and manage a team.
- Knowledge of performance analytics to monitor project performance and quality and to collaborate on continuous improvement initiatives.
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.
Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LI-MM3
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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