Tech. Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
P1C3STSPrimary : AI Gateway & GitHub CopilotSecondary : -Python scripting and REST APIsoffshore Technical Support Analyst AI Gateway & GitHub CopilotDescription We are hiring two to three offshore Technical Support Analysts to assist with daily operations of our enterprise AI Gateway and GitHub Copilot tooling. These analysts will support internal developers by addressing access issues providing technical triage and maintaining updated : Monitor tickets and Teams channels; Resolve access and configuration issues; Review use cases; Track provisioning; Maintain documentation; Coordinate with onshore Qualifications: 2 years in support/help desk/QA roles; Basic Python and API familiarity; Strong English communication; Experience with GitHub or VS Qualifications: SaaS/developer platform support; AI/ML awareness; Enterprise support Candidate Traits: Responsive detailed process-oriented eager to Details: Duration: 612 months; Hours: Full-time with EST overlap; Start: Immediate; Work: In-office.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
At Virtusa, we are builders, makers, and doers. Digital engineering is in our DNA. It’s at the heart of everything we do.
