Desktop Support Services

San Antonio - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support Services

Location: San Antonio TX

Job Description:

Responsibilities may also include PC hardware/software inventory checks as well as more advanced troubleshooting and support.
Troubleshoot hardware and software issues on desktop laptop and tablet devices
Prioritize workload based on service level agreements
Use remote control tool to assist end users when needed
Provide detailed and accurate documentation on incidents and service requests worked within the ticket tracking system
Demonstrate a depth and breadth of knowledge/skills in own area and be able to apply these outside of own function
Act as a technical resource to others to resolve problems errors or other related issues
Anticipate customer needs and proactively identify solutions
Plan prioritize organize and complete work to meet established objectives
Requirements:
2 years of level 2-3 Desktop Support experience with Windows 7 Windows 10 MS Office remote support applications
2 years of strong customer service experience in a technical setting
2 years of direct Technology Support experience
Ability to be flexible and interact with Senior Leadership
Excellent verbal skills and customer service background
Must be able to document troubleshooting steps and resolutions within ticketing system
Must be able to lift up to 50 pounds of computers or other IT equipment

Assets:
Technical Degree or related Bachelors
Experience working with Windows 10
Experience working using ServiceNow
ITIL Foundation Certification
Microsoft Certified Professional (MCP)
CompTIA A Certification
CompTIA Security Certification
1 years or more experience with Networking Principles Internet Protocol Suite (TCP/IP) Local Area Networks (LAN) and Wide Area Networks (WAN)

Job Title: Desktop Support Services Location: San Antonio TX Job Description: Responsibilities may also include PC hardware/software inventory checks as well as more advanced troubleshooting and support. Troubleshoot hardware and software issues on desktop laptop and tablet devices Pri...