Primary Details

• Location: Atlanta GA

• Work Arrangement: This role is hybrid where you will be expected to be in the office 2-3 days per week.

• The salary range for this role is between $34.50/hour - $51.75/hour.

Your new role:

• Provide expert-level technical support for desktop computers laptops mobile devices and related software and hardware.

• Deliver direct high-priority technical assistance and white-glove support to the CEO including onsite and remote troubleshooting device setup and technology onboarding.

• Diagnose and resolve complex technical issues related to operating systems applications network connectivity and security.

• Manage escalated support tickets and ensure timely resolution in accordance with service level agreements (SLAs).

• Install configure and maintain computer hardware software peripherals and network components.

• Perform system upgrades patches and preventive maintenance to minimize downtime and security risks.

• Collaborate with IT team members to support infrastructure projects and initiatives.

• Document technical procedures troubleshooting steps and solutions for knowledge base articles.

• Mentor and guide junior support staff providing training and technical expertise.

• Participate in the development and enforcement of IT policies and best practices.

• Assist with asset management inventory tracking and procurement of IT equipment.

• Provide technical support for Zoom and Teams meetings including setup troubleshooting and ongoing assistance for virtual collaboration platforms.

Required Qualifications:

• Bachelors degree in computer science Information Technology or related field or equivalent combination of education and work experience.

• Experience in desktop support or related IT roles with a proven track record in technical troubleshooting.

• Experience providing direct technology support to C-level executives or other senior leaders is a strong asset.

• Expert knowledge of Windows and MacOS operating systems.

• Strong understanding of Active Directory Group Policy and network protocols (TCP/IP DNS DHCP).

• Familiarity with remote support tools and ticketing systems (e.g. ServiceNow Teams SCCM).

• Excellent verbal and written communication skills; ability to interact professionally and discreetly with end-users executives and stakeholders.

• Relevant certifications such as CompTIA A Network Microsoft Certified Professional (MCP) or similar are preferred.

Preferred Experience:

• Ability to prioritize tasks and handle multiple assignments in a fast-paced environment.

• Strong analytical organizational and time management skills.

• Commitment to ongoing professional development and staying current with emerging technologies.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the roles complexity its location and the candidates professional background including their education and experience. Beyond the base salary regular full-time and part-time employees will also be eligible for QBEs annual discretionary bonus plan based on business and individual encourage all candidates to apply even if their salary expectations fall outside of this range as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working a mix of working from home and in the office

• 22 weeks of paid leave for family growth with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching gym membership confidential counselling financial and legal advice

• Tuition Reimbursement for professional certifications and continuing education

• Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community

To learn more click here: Benefits QBE US.

Why QBE What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And our international scale means were big enough for your ambitions yet small enough for you to make a real impact.

Join us now so you can be part of our success and we can be part of yours!

is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.