W2 Desktop Support IV (Customer serviceinteraction, Imaging Devices, Service ticket) OnsiteLocal

Madison - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Description:

The client is looking for a Desktop Support IV.

Will close to submissions on 10/2 4:00PM CST.

Top Skills (3) & Years of Experience: 2 years of experience required.

- Customer service/interaction with users during device setup
- Imaging Devices
- Efficiently and independently managing service tickets and life cycling old equipment

Nice to Have:

- Must be able to work independently but in a team environment.
- Must be able to meet deadlines.
- Must be able to multi-task and balance their workday.

Interview Process: The first-round interview will be remote. The second-round interview if required would be in person unless there is a travel restriction.

Duration:with extensions possible

On-site or Remote Candidate MUST be a WI resident. No relocation allowed. 100% On-site. This is an in-person job with no remote work. Candidate must have ability to work a flexible schedule and days lasting longer than 8 hours

Project Details: The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops laptops and other PC devices. They will also be installing new PCs and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of outdated equipment by recycling those items per DOC policies. The technician will also maintain and close work orders in the DOC ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy procedure and methodology are being followed.

Additional details: The candidate will need to have the ability to carry 50 pounds and stand for up to 8 hours. This may not be required daily but is a requirement.

This position is looking for a person with good desktop trouble shooting skills and great customer service. They will be based at the DOC Fox Lake Redgranite and Plymouth Correctional Institutions and a few probation and parole offices. When traveling to DOC facilities the tech will be paid mileage .51 cents per mile and their hourly wage for travel time. Must have a valid WI Drivers License and their own vehicle. The tech will work 4 ten hours days.

Pay rate: $28/hr on W2.

Description: The client is looking for a Desktop Support IV. Will close to submissions on 10/2 4:00PM CST. Top Skills (3) & Years of Experience: 2 years of experience required. - Customer service/interaction with users during device setup - Imaging Devices - Efficiently and independently ma...