Guest Operations Manager Tru by Hilton Hanoi Station
Guest Operations Manager Tru by Hilton Hanoi Station
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Job Description
3-5 years of experience in hotel management especially in kitchen F&B and front office operations.
Strong leadership skills with the ability to manage and motivate teams.
Excellent communication and problem-solving abilities.
Knowledge of budgeting cost control and operational efficiency.
Qualifications
Bachelors degree in hospitality management or related field preferred.
EOE/AA/Disabled/Veterans
Position Purpose
The Guest Operations Manager will oversee the kitchen food & beverage (F&B) and front office (FO) departments ensuring all areas run smoothly and deliver exceptional guest experiences. This role supports the Hotel Operations Manager and plays a key role in maintaining operational efficiency and high standards of service.
Duties & Key Responsibilities
Operational Oversight: Manage daily operations of the kitchen F&B and FO departments to ensure smooth and efficient service meeting Hiltons standards for guest satisfaction and service quality.
Staff Management & Training: Supervise recruit and train staff in kitchen F&B and FO areas. Conduct regular performance evaluations provide coaching and ensure compliance with Hiltons service standards.
Guest Satisfaction: Address guest inquiries complaints and feedback professionally and promptly to ensure high levels of guest satisfaction and loyalty.
Budget Management: Assist the Hotel Operations Manager in managing departmental budgets implementing cost-control measures and optimizing operational efficiency while maintaining service excellence.
Quality Control: Ensure that cleanliness safety and service standards are consistently met across all departments. Perform regular inspections and audits to ensure compliance with Hilton standards and regulations.
Cross-Department Coordination: Work closely with housekeeping maintenance and other departments to ensure seamless operations and efficient guest service across the hotel.
Reporting & Performance Monitoring: Prepare and present regular reports on departmental performance guest satisfaction and key metrics to the Hotel Operations Manager.
Required Experience:
Manager
Employment Type
Full-Time
