Desktop Support Tech, Temporary, Information Services, 36-Hour, Days
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Job Location:
Gardner, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Hours: 36-Hour Days Temporary
Responsibilities
Primary Function
- Assist with the deployment of new Windows 11 desktops and facilitate in place OS upgrades.
Essential Functions
- Coordinates problem-handling process for the information systems department acting as the liaison between IS vendors and end users throughout problem identification and resolution.
- Provides first-level and enhanced problem resolution for information systems services including: problem definition research and resolution of less complex issues.
- Logs and monitors help desk calls and resolves issues.
- Manages end user network accounts as required.
- Provides support for PC software including Microsoft Operating Systems / Office Products and other related 3rd party applications.
- Implements and maintains hardware including PCs thin clients input devices and telephones.
- Assists with implementation of hardware installation and upgrades.
- Maintains documentation related to equipment inventory repairs returns and system downtimes.
- Enforces stated security policies for IS supplied services (i.e. network Internet and Meditech).
- Maintains Meditech knowledge required to maintain passwords menus and dictionaries and maintains a general understanding of Meditech functionality.
- Actively identifies and participates in process improvement opportunities across the organization.
Statement of Other Duties
This document describes the major duties and responsibilities for this job and is not intended to be a complete list of all tasks and functions. It should be understood therefore that employees may be asked to perform job-related duties beyond those explicitly described.
Functional Demands
Physical Requirements
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction) and handles (seizing holding grasping turning or working with hands).
Organizational Expectations
Behavioral Attributes
The following behavioral attributes are required: achievement motivation concern for order flexibility initiative self-confidence customer service oriented interpersonal effectiveness teamwork analytical thinking and information seeking.
Qualifications
Job Requirements
Minimum Education
- Associate or Bachelor degree in technical field or equivalent technical training preferred
- Windows Server certification and/or Network (Cisco) certification is preferred
Minimum Work Experience
- Minimum of one year experience in the Information Systems field
- Supporting and troubleshooting PC hardware softward and LANs/WANs
- Previous experience with PCs LANs and networks
- Knowledge of or previous work within a hospital or medical field a plus
Required Skills
- Strong troubleshooting and problem solving skills
- Strong customer service skills
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
About Heywood Healthcare Heywood Healthcare is an independent, community-owned healthcare system serving north central Massachusetts and southern New Hampshire, comprised of Heywood Hospital, a 134-bed acute care community-owned non-profit hospital in Gardner, MA; Athol Hospital, a 25 ... View more
