Applications Support Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Applications Support Analyst
Are you passionate about solving problems through both support and hands-on development Do you thrive on providing excellent support while also leveraging your coding skills to extend and enhance applications If so we have the perfect opportunity for you!
Accelerated Focus is seeking an Applications Support Analyst (ASA) with a strong application development background to join our growing team on a remote-first basis. This role is ideal for someone who not only brings deep technical expertise in application support but can also design code and implement enhancements that improve business operations.
Responsibilities:
In this role you will provide technical support to clients troubleshoot issues and ensure applications and systems remain reliable and effective. Youll contribute to the success of our clients by maintaining high service levels and collaborating with cross-functional teams to deliver solutions.
- Provide timely technical support through email live chat and phone ensuring users receive full attention and effective solutions.
- Diagnose troubleshoot and resolve software and application issues; escalate when necessary.
- Develop customize and extend applications using OutSystems or Microsoft Power Platform SQL JavaScript and CSS.
- Collaborate with cross-functional teams across the business to synchronize and improve solutions.
- Maintain detailed records and reports of issues and resolutions to inform metrics and continuous improvement.
- Communicate with customers to assess and understand their concerns documenting and addressing problem areas.
- Identify and assess potential technological solutions and share recommendations with Product Delivery Management.
- Contribute to knowledge sharing by capturing lessons learned and best practices.
Qualifications:
To be successful in this role you will need:
- Alignment with our Core Values.
- A natural excitement for technology and delivering customer value.
- 4 years of experience as an Applications Support Analyst or in a related support position with demonstrable hands-on development experience.
- Strong understanding of application development in OutSystems or Microsoft Power Platform SQL JavaScript and CSS.
- Solid diagnostic and problem-solving skills.
- Ability to work in different time zones and shifts that meet customer availability.
- Excellent communication skills both written and verbal with proven ability to support English-speaking customers.
- Bachelors degree in Computer Science IT or a related field.
- OutSystems Associate Developer Certification.
- Microsoft Power Platform Certification.
- Experience in relationship management and customer success.
- A track record of working with global teams and customers.
Why Join Accelerated Focus
Were a people-first results-driven company that invests in both our clients and our team. Youll be part of a collaborative environment where your voice is heard your expertise is valued and your work makes a real impact.
If youre ready to provide exceptional application support and help ensure smooth operations for our clients wed love to hear from you.
Required Experience:
Manager
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Accelerated Focus is an OutSystems Premier Partner. We create industry leading applications with our product-led approach. But, we're not just an app factory - what really sets us apart is our expertise in driving companies towards growth and success with our consulting & transformati ... View more
