Digital Engagement Manager – Partner & Customer portal, Lund

Job Description

Do you want to work in a growing innovative company with a strong focus on people and culture Are you passionate about developing and optimizing the digital experience for our customers and partners to drive engagement and satisfaction

We are seeking a proactive and customer-centricDigital Engagement Managerto drive and optimize the digital experience for our partner and customer portal - ensuring seamless personalized and value-driven interactions throughout their digital is an exciting opportunity for someone who has strong business mindset is customer-centric and eager to make a significant impact on our business.

Who is your future team

The Partner and End Customer Marketing team is a global sales and marketing function dedicated to creating demand elevating the customer experience and fostering loyalty among our valued customers and are a team of passionate marketers who will inspire you challenge you and be there for a chat over morning coffee.

What will you do as Digital Engagement Manager

Collaborate and Connect:

You will work closely with key stakeholders across Information Systems Sales & Marketing Operations and global and regional functions to shape our secure digital environment for partners and customers. By collaborating with multidisciplinary teams you will translate business needs into tailored logged-in digital experiences that drive engagement retention and satisfaction. You will define and in collaboration prioritize experience requirements features functionality and fixes that enhance the partner and customer journey while working with technical teams to ensure successful delivery.

Lead and Innovate:

You will be responsible for developing thedigital engagement strategy within our logged-in environment for partners and customers. Your creativity and leadership will turn business strategy into actionable initiatives by identifying structuring and prioritizing partner and customer needs. By developing journey maps and experience frameworks identifying pain points and designing solutions you will play a pivotal role in shaping secure personalized and engaging digital experiences that strengthen relationships and add value.

Drive Success:

You will monitor industry trends and best practices in digital experience design to ensure our partners and customers digital environment remains competitive and innovative. Using data feedback and behavioral insights you will inform enhancements personalization strategies and adoption initiatives. You will lead efforts to increase usage reduce friction and improve key performance metrics such as conversion rates engagement time and NPS within the logged-in experience.

Who we are looking for

We want to provide a high-quality digital customer experience that sets us apart from competition - delivering value for our partners customers and our business. To be successful in this roleyou need to have:

• Strong business acumen and a degree or relevant work experience in marketing business digital experience or a related field.
• Proven experience in developing digital engagement strategies managing customer journeys and driving adoption within logged-in environments.
• A passion for improving digital experience and customer satisfaction
• Strong project management skills with the ability to work collaboratively across diverse teams and manage multiple projects.
• An analytical mindset with proficiency in data analysis and the ability to use data to drive decision-making.
• Experienced in international and multi-cultural professional environments
• Experience setting KPIS and measuring success across digital engagement adoption and satisfaction.
• Excellent communication interpersonal and stakeholder management skills.
• Curious with a great ability to understand customer and partner needs.
• Creative thinking and problem-solving abilities.
• A collaborative spirit and informal leadership skills - you are a great team player who likes to drive and deliver results together.

What Axis has to offer

We are a world leader in network video where cutting-edge technology meets global impact.

Here youll contribute to meaningful projects that shape the future of security and surveillance developing solutions used worldwide.

As a fast-growing company we offer exciting career opportunities. Youll grow professionally through continuous learning supported by a collaborative team that values creativity innovation and work-life balance.

Our Lund HQ Campus including the impressive Grenden building offers a dynamic environment with spaces crafted to encourage collaboration whether through informal fika chats formal meetingsor after-hours activities. Check it out: Axis HQ

Your well-being matters to us. We offer a range of benefits including a company bonus Friday cake wellness allowance health insurance and even your own Axis bicycle.

To learn more about Axis our innovative products solutions and vibrant company culture explore:

Life at Axis blog

Engineering at Axis blog

Innovation at Axis

Ready to act

At Axis you will be working within an international organization surrounded by enthusiastic people in an open-minded and innovative culture. Working with us gives you an excellent opportunity to develop in an organization promoting professional and individual is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity something that is fundamental for our success. Welcome to send you application!

In case of questions please reach out to the recruiting manager Karin Brits Director Partner & End Customer Marketing

Type of Employment

For more information about Axis please visit our website .

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