Senior Applications Engineer Technical Support

Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry-leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Senior Applications Engineer Technical Support

Are you a passionate engineer who thrives on solvingreal-world engineering challenges Do you enjoy diving deep into complex systems debugging intricate issues and helping top-tier developers build secure high-quality software

This isnot a traditional support role as our Technical Support Engineers areproblem solvers trusted advisors and technical experts. Youll work directly with some of the worlds best engineering teams helping them resolve sophisticated issues in their development environments using your programming and systems knowledge.

What Youll Do

As aSenior Applications Engineer youll be a key member of our Technical Support team acting as a trusted advisor to our strategic customers. Youll use your programming skills to analyze debug and resolve complex issuesnot just answer tickets Work closely with R&D product teams and senior engineers to drive solutions and improve our products.

Your responsibilities will include:

• Acting as theSingle Point of Contactfor strategic customers understanding their environments and business goals.

• Troubleshooting and resolving complex technical issues via phone email and other channels.

• Collaborating with developers and support teams to drive resolution.

• Researching and responding to customer inquiries with clarity and technical depth.

• Creating and maintaining knowledge base articles for recurring issues.

• Participating in a24x7x365 support rotation including on-call responsibilities.

What Were Looking For

• Bachelors degree in Computer Science Engineering or a related field.

• 2 years of experience in technical support.

• Ability to read and debug code in one or more of the following: C/C C# Objective-C Java.

• Excellent communication skillsboth written and verbal.

• Solid understanding ofUnix/Linux systemsand scripting.

• Experience with 3 or more of the following

  • Troubleshooting complex applications

  • Container Orchestration tools Docker Swarm & Kubernetes

  • Web application servers particularly Tomcat

  • Databases SQL

  • Open Source Software

  • Jenkins TeamCity or other CI tools

Preferred Skills & Experience:

• Familiarity withcloud platforms(AWS GCP Azure) and container technologies (Docker Kubernetes).

• Experience withCI/CD toolslike Jenkins TeamCity Git Terraform.

• Knowledge ofrelational databases(MySQL PostgreSQL Oracle SQL Server) orsearch services(e.g. JVM memory analysis CPU utilization).

• Exposure toapplication security toolssuch as Coverity Black Duck Seeker Fortify Checkmarx etc.

• Understanding ofopen source licensesandapplication security best practices.

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.