Patsnap is a global pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle using domain-specific AI to accelerate the creation of market-ready products. With over 12000 customers worldwide including some of the biggest names in innovation Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status and we still have a remarkable amount of growth ahead.
Role Summary:
Were looking for a detail-oriented Revenue Operations Analyst to join our agile RevOps this role youll support the smooth running of our commercial operations by setting up customer accounts managing data across our tech stack resolving queries and driving process improvements. This is a great opportunity for someone commercially minded curious and eager to learn in a fast-paced SaaS environment.
This is a hybrid position in our London UK office with the expectation to work from the office up to 3 days a week. This role has the option to work hybrid throughout the week or fully in office.
What Youll be Doing:
Review order forms in Salesforce and set-up clients for the approved products in the Patsnap provisioning system (Backoffice)
Be responsible for system management and data verification by checking amending updating information in all our Tech stack
Help to investigate and draft new processesor process updates
Resolve Cases which can be any query/task raised within Patsnap or by a client
Share ideas and work with all members of the team and wider organisation to constantly seek to add value and improve the work of Revenue Operations
Support any other projects or data analysis as requested by your manager
About You:
Commercially minded and can manage/prioritise key tasks in a fast-paced environment
Ideally 1 year experience at a SaaS company working on data/systems but open to anyone willing to roll up their sleeves and learn
Previous use of excel any CRM or Tech Stack tools would be an advantage
Attention to detail checking a variety of information for accuracy
Problem solving skills
Open-minded willing to learn and take on new challenges as the Tech landscape in constantly changing
What Youll Love:
25 days annual leave allowance bank holidays (Additional time off based on service up to a maximum of 5 extra days)
2 company paid volunteering days
Eyecare voucher scheme
Private healthcare with Bupa Healthcare
Private pension with Scottish Widows
Parental leave policies
Perkbox benefit scheme we aim to reward our Patsnappers for all their hard work as much as we can.
WFH stipend
Cycle To Work scheme
Life Assurance
Payroll giving
Our Values:
Integrity: We hold each other accountable for our actions.
Leadership: We lead by example and inspire each other to reach for new heights.
Openness: We are open and honest and share our ideas with care and consideration.
Growth: We are lifelong learners who aspire to improve each day.
Innovation: We seek out new ways to solve problems.
Customer: Our customer is at the center of everything we do. Their success is our success.
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race religion national origin citizenship sex gender identity or expression sexual orientation pregnancy age or marital veteran/military or disability status or any other protected status in accordance with federal provincial/state or local laws.
Even if you dont meet 100% of the above qualifications we encourage you to apply and tell us why youd be a great fit for this role! If you require any accommodations during the interview process please email us at so we can best support you.
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