Program Assistant eSports

JOB LOCATION

Cityof AuroraColorado

It is an exciting time to work for the City of Aurora were growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles or core values that are used to implement their mission and vision. Those values represent the touchstone for the organization guiding the decisions of the individuals and the organization. At the City of Aurora we demonstrate our excellence by modeling the CORE 4 Values of:IntegrityRespect Professionalism andCustomer Service and we welcome all who share these values to apply.

Why Work for Aurora

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Hey fellow gaming enthusiasts and operational wizards!

The City of Auroras Esports program isnt just leveling up; were hitting unreal and we need a new teammate for the control room. If you have a passion for technology and know how to lead a squad (both digitally and in real life) this role is your next major campaign.

Think of this job as being the ultimate Guild Leader for our programs. You are the crucial point guard who keeps the ball moving. You wont just be monitoring screens; youll be the go-to person who makes sure the server is always running smoothly ready to troubleshoot minor glitches before they cause a full system crash.

We need someone who can mentor the next generation of competitors while ensuring that every customer and youth participant feels like a VIP not just an NPC. This means you are constantly connecting with our community building healthy relationships and promoting our expanding program.

We are looking for an Esports Program Assistant who is ready to jump into the thick of it.

Hiring Salary is $18.00/hour.

This position is classified as VHNE (Variable Hour Non-Benefit Employee) where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

The City of Aurora will conduct ongoing screenings of applications throughout the year. As soon as we determine that we have a qualified pool of applicants this position may close quickly and without notice.

PRIMARY DUTIES & RESPONSIBILITIES

• Leads the day-to-day activities of the esports programming including programs classes camps drop-in and events; facilitates esports camps events.
• Expands and maintains internal and external professional partnerships needed to facilitate esports programs classes camps and events.
• Develops and maintains positive and healthy relationships with participants and the community by actively engaging with them and responding to their needs and interests.
• Assuring facility or site set up including support personnel are prepared for day(s) event(s).
• Assists with the development implementation and tracking of a marketing strategy for esports programming.
• Consolidates and collects all records of payments/fees for programs and outstanding balances.
• Handles cash and utilizes point-of-sale software to complete transactions.
• Performs administrative tasks completion of enrollment forms tracking attendance activity registration account maintenance account creation and account collections.
• Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs and services.
• Coordinates and schedules facility usage and maintenance.
• Can trouble-shoot minor problems propose solutions and establish work-orders.
• Performs other related duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education training and experience that demonstrates required knowledge skills and abilities may be considered.

Education:

• High School Diploma or GED (or on track to complete)

Age:

• At least 16 years of age.

Preferred Qualifications:

• eSports experience is preferred but not required.
• Customer Service experience preferred.

Knowledge:

• Working knowledge of sports and how games are played officiated and managed. Ability to regulate crowd coach participant officials/referee behavior. Ability to effectively meet and deal with the public and to handle stressful situations in a professional and respectful manner.

Skills:

• Strong organizational and interpersonal skills.

Abilities:

• The ability to establish and maintain effective working relationships with employees citizens and private organizations.
• The ability to respond to customer inquiries and complaints in a timely manner.
• The ability to handle sensitive and stressful situations with tact and diplomacy.
• Communicate effectively both verbally and in writing.
• Ability to recognize analyze and implement needed organizational systems.

Licenses and Certifications Required:

• A Colorado Drivers License with a good driving record.
• You will have the opportunity to occasionally use your own personal equipment (i.e. Vehicle cellphone laptop tools etc.) during the course of your employment.

WORKING CONDITIONS

Essential Personnel:

When a local announcement of emergency or disaster is declared by the City all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Sedentary to moderate physical work depending upon assignment. May require the ability to lift up to a maximum of 75 pounds. May require regular standing and walking. May require bending stooping pushing pulling and climbing. Hand/eye coordination for operation of a computer keyboard. May require foot/eye coordination for the operation of a motor vehicle. Vision to read reports and other written material. Frequent speech communication and hearing to maintain communication with employees and citizens. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee is frequently required to walk sit and talk orhear. The employee is occasionally required to use hands to finger handle feel or operateobjects tools or controls; and reach with hand and arms. The employee is occasionally requiredto climb or balance stoop kneel crouch or crawl.

Work Environment:

• While performing the duties of this job the employee occasionally works in outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions toxic or caustic chemicals.
• The noise level in the work environment is usually quiet while in the office or moderately loud when in the field.

Equipment Used:

• Uses standard office equipment including a computer system. Requires operation of own motor vehicle. Personal computer including word processing software; calculator; copy and fax machine; phone; cell phone; a mobile or portable radio; automobile; various sports equipment used in recreation programs.

For Veterans preference: Please show all of your employment history including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex race age sexual orientation creed national origin disability or military status gender identity unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing Thorough Criminal Background Check and Employment References:
As a condition of employment all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.