Regional Account Manager
Regional Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Our Company
Amerita
Overview
Amerita is looking for a high-level admission type person with exceptional customer service skills.
Using a balance of account management and direct telephone outreach the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services.
The Regional Account Manager will support the Atlanta sales team by acting as a single point of contact in assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians NPs PAs nursing staff office managers administrative and pharmacy staff within prescriber offices settings.
The ideal person to fill this role is quick accurate and pleasant. Their time will be in front of the computer with multiple monitors responding to new referrals. The candidate needs to be tech savvy. If they have been in Admissions and/or Healthcare it is a plus. They will be using Aida Aidin Epic platforms.
Schedule: Monday - Friday Hours vary based on business needs
We Offer
Medical Dental & Vision Benefits plus HSA & FSA Savings Accounts
Supplemental Coverage Accident Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan
Company paid Life and AD&D Insurance Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays
Responsibilities
- Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
- Achieves designated call expectations for assigned prescribers with a focus on top targets key influencers and pipeline leads
- Responsible for identifying ranking prospecting and developing key specialty practices and business relationships in neurology immunology and GI accounts within targeted regional territory
- Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
- Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication drug launches Medicare changes etc.) designed to ensure territory meets performance requirements
- Responsible for forwarding calls pertaining to clinical information and questions (i.e. dosing directions adverse events counseling etc.) to Staff Pharmacists
- Documents and meticulously makes notations in each patients profile and/or CRM regarding every update and aspect of a customers/physicians care or needs
- Uses discretion and independent judgment in handling customer complaints received while documenting and forwarding to appropriate administrative staff
- Obtains and manages prescriber communication preferences
- Nurtures and manages prescriber relationships to improve loyalty and retention
- Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
- Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
- Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
- Works collaboratively with sales to achieve monthly quarterly and annual sales goals
Qualifications
- Associate degree or equivalent program from a two-year college or technical school or certificate program in pharmacy and/or healthcare
- Bachelors Degree desired
- 2 years healthcare or customer service experience preferred. Familiar with specialty providers clinic and hospital communities desired
- Team player willing to accept and promote organizational goals and function with minimal supervision.
- Ability to respond to common inquiries or complaints from customers employees or senior management.
- Self-motivated and results driven.
- Highly effective in working objectively with a diverse group of people and must demonstrate communication organizational administrative and office skills.
- Maintain HIPAA patient confidentiality.
- Familiarity with general pharmacy terminology brand and generic names of medications preferred.
- Understanding drug reimbursement Managed Care Medical Specialty and PBM drug benefits.
- Exceptional probing and consultative communication skills.
- Proficient in data entry verbal skills computer skills and the ability to learn the departments software system including CRM.
About our Line of Business
Required Experience:
Manager
Employment Type
Full-Time
