Customer Service Representative with Ukrainian
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Customer Care is a single point of contact team for Motorola Solutions. Multilingual call chat and email support for prospects customers and partners in the following languages: English German French Italian Spanish Polish Ukrainian. Customer Care is part of the Centralized Managed & Support Operations (CMSO) working closely with Technical Support Repair Marketing Channel Sales & Operations.
Job Description
Handle inbound calls chats web inquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions products and solutions
Own non-technical/ technical requests and drive through to resolution
Work with the repair center to resolve issues around repair time quality or shipping
Act as a focal point and liaise with customers partners engineers and support managers
Assist customers with guided resolution while researching our extensive database and sharing knowledge articles
Work closely with engineers to drive knowledge article creation for potential technical issues from customers and partners
Make outbound calls to prospective customers/partners as and when required by the Sales team
Obtain a level of understanding of the whole Motorola Solutions product portfolio and solutions
Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
Basic Requirements
Excellent English & Ukrainian language both written and spoken
Sales related and/ or customer oriented experience preferred
Excellent communication skills both spoken and written including listening negotiating and influencing
Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
High level of motivation with a will to succeed
Attention to detail
Travel Requirements
None
Relocation Provided
None
Position Type
ExperiencedReferral Payment Plan
YesCompany
Motorola Solutions Systems Polska Sp.z.o.oEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Motorola Solutions, Inc., incorporated on March 9, 1973, is a provider of communication infrastructure, devices, accessories, software and services. The Company operates through two segments: Products and Services. It serves global customer base spanning federal, state, county, provin ... View more
