Technical Lead I, Frontend
Technical Lead I, Frontend
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Job Description
About the Customer Journey Product Line
At HubSpot the Customer Journey Product Line (CJPL) is reimagining how customers experience HubSpot from their very first interaction through their long-term success. We believe every customerregardless of size tier or skillshould find value immediately build momentum quickly and see outcomes grow over time.
Were creating a continuous journey that blends onboarding with everboarding: an adaptive system that not only helps customers get started but also guides them as their needs evolve. Our goal is to deliver intelligent context-aware experiences that reduce friction anticipate whats next and scale seamlesslywithout relying on human intervention.
What Youll Do
As a Frontend Technical Lead on the Customer Journey Product Line team youll be a hands-on engineer (70% coding) while also guiding your teams technical direction and supporting other engineers growth. You will:
- Own and evolve the front-end experiences that power HubSpots customer journeysfrom onboarding flows to adaptive everboarding loops.
- Drive improvements in performance accessibility personalization and consistency across customer touchpoints.
- Partner with designers PMs and product engineers to deliver intuitive reliable and user-centered learning and activation experiences.
- Lead cross-functional initiatives to modernize our stack (React TypeScript GraphQL micro frontends etc.) and build intelligent context-aware UI systems.
- Mentor and coach engineers on technical design clean coding practices and scalable architecture.
- Shape the long-term vision for customer-facing front-end experiences ensuring they adapt and scale to meet the needs of a growing global customer base.
- Influence team culture by fostering collaboration autonomy and a focus on technical excellence.
Were Looking For Someone Who:
- Has 7 years of frontend engineering experience with strong expertise in React TypeScript JavaScript and modern web technologies.
- Has experience leading technical projects setting architectural direction and mentoring engineers.
- Thrives in solving challenges at scaleperformance optimization personalization accessibility and user experience.
- Writes clean maintainable and well-tested code with a strong focus on usability and reliability.
- Communicates clearly across engineering product and design stakeholders.
- Balances hands-on coding with technical leadership responsibilities.
- Is interested in technical leadership today and potentially people leadership over time.
Why This Role Matters
The Customer Journey Product Line is at the heart of how HubSpot delivers value to customers. By leading in this space youll shape the journeys that help millions of HubSpot users onboard build habits and unlock outcomes at scale. Your leadership will directly impact customer activation retention and long-term successensuring HubSpot works for every customer instantly and intelligently.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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Employment Type
Full Time
