Inside Sales Team Lead

Who We Are:

Great Northern Equipment Distributing Inc. manufactures and distributes top-quality equipment that you can trust and count on at an exceptional value. We provide quality products and trusted brands to the hardware lawn & garden rental agriculture and power equipment industries. We continue to strategically partner ourselves with quality products and incorporate smart business solutions that we can utilize across our business to provide our customers exceptional value. Since we started in 1983 our goal has always been to understand our customers business and develop a complete product and support solution that delivers exactly what you need.

Why Choose GNE

We provide an industry leading benefits package to cover healthcare retirement and wellness programs to help you be your best self financially and physically. On top of that we have:

• Competitive Pay: $26-$32/hr with your exact compensation personalized based on your skills experience and believe in rewarding top talent with pay that reflects your value.
• Paid time off
• Parental leave
• Holiday pay
• Referral bonus
• Employee Discounts
• Employee Assistance Program
• 401K with employer match
• Excellent work/life balance
• Opportunity for internal growth and employee advancement

Basic Function: Our Inside Sales/Power Team Lead supports and drives the success of sales operations by partnering with leadership to set meaningful goals implementing approved plans and providing daily direction to the Power Team. The position ensures customer orders inquiries and discrepancies are handled accurately and efficiently while serving as a primary contact for key national accounts and OEM support when needed. Responsibilities include leading escalations training staff in sales processes ensures awareness of product updates market changes and risk prevention measures to maintain an effective customer focused sales operation.

Essential Functions:

• Provides day-to-day work direction for the Power Team addressing questions from the team related to customer orders technical support discrepancies and related.
• Leads customer inquiries and order entry support for key national customers ensuring alignment to customer agreements accuracy and compliance.
• ProvidesOEM support as the primary back-up for order entry and customer inquiries offering guidance and information to support customer demands.
• Ensures proper training for all personnel on sales techniques procedures and company policies.
• Performs selling techniques on inbound and/or outbound calls needed during times of increased call demand.
• Handles customer complaints and assists with escalation needs as required.
• Informs personnel of new products local advertising price changes and significant parts/service updates.
• Ensures that the sales department is adequately protected against theft fraud and/or other suspicious activity.
• Develops and implements contests/motivational ideas within sales team.
• Keeps supervisor informed of important developments potential problems and related information necessary for effective management.
• Performs all other duties as assigned or apparent.
• Attend training as directed byGNE.

Qualifications and Experience:

• Bachelors degree in Business Sales Marketing or related field; or equivalent combination of education and experience.
• 35 years of experience in sales operations customer service or account management.
• Proven leadership experience with the ability to direct and motivate a team.
• Strong communication and interpersonal skills with the ability to resolve customer issues effectively.
• Knowledge of order entry systemsCRM platforms and standard office software (Microsoft Office Suite).
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrated problem-solving skills and sound judgment in handling escalations.
• Willingness to attend training and adapt to evolving business needs.

Preferred

• 2 years of management/supervisory or equivalent business experience.
• Knowledge of small engines power equipment contractors construction equipment agriculture seating and accessories.
• Experience in related industry or two step distribution.
• High mechanical aptitude.