Customer Service Representative

Montebello, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

We are actively seeking a motivated Customer Service Representative to join our team onsite. This position is critical to maintaining strong relationships with our customers by handling order requests providing product information and resolving routine inquiries. If you have strong communication skills and thrive in a team-oriented environment we want to hear from you!

Key Responsibilities

Maintain professional and communicative relationships with all customers via telephone email fax or through sales representatives
Process customer requests for orders stock status shipping information price quotations order changes adjustments and cancellations
Provide accurate updates on shipping status for in-stock and backordered items
Answer common questions related to product availability and pricing
Resolve routine customer service issues and escalate complex problems to supervisors
Partner with supervisors or product managers to process returns and issue proper credits
Perform light administrative tasks such as filing sampling and mailing
Assist with receptionist duties as needed
Other duties as assigned by supervisor

Qualifications

Proven experience in customer service or related roles (minimum years can be specified here)
Strong verbal and written communication skills
Ability to manage multiple tasks in a fast-paced environment
Detail-oriented with excellent organizational skills
Proficient in handling routine inquiries and problem-solving
Comfortable working onsite during regular business hours