PROGRAM MANAGER
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Salary Not Disclosed
1 Vacancy
Job Description
Role Overview
The Program Manager is responsible for overseeing the successful execution of complex programs involving multiple interrelated projects. This role ensures that initiatives are delivered on time within scope and in alignment with business strategy while effectively managing dependencies risks and stakeholder expectations.
The post holder will provide strategic leadership to project managers and cross-functional teams driving operational excellence and ensuring compliance with governance frameworks. The Program Manager serves as a critical link between delivery teams senior leadership and external stakeholders ensuring clear communication and alignment at every stage of the program lifecycle.
Key Responsibilities
Program Leadership and Execution
- Lead and manage the execution of large-scale multi-project programs from initiation to closure.
- Develop program plans schedules and resource allocation strategies to ensure efficient delivery.
- Provide direction and guidance to project managers and team leads to maintain alignment with program objectives.
- Ensure seamless integration of project outcomes into business operations.
Governance and Compliance
- Implement and enforce program governance frameworks policies and procedures.
- Ensure adherence to regulatory compliance and quality standards throughout the program lifecycle.
- Establish reporting structures to track progress risks and financial performance.
Risk and Issue Management
- Proactively identify assess and mitigate risks that could impact program success.
- Resolve escalated issues and conflicts ensuring minimal disruption to program delivery.
- Maintain a structured process for risk tracking and reporting to leadership.
Stakeholder Management
- Serve as a primary point of contact for program updates and progress reporting.
- Build strong relationships with senior leadership project sponsors and external partners.
- Facilitate alignment between business needs and delivery teams ensuring stakeholder satisfaction.
Performance Measurement and Continuous Improvement
- Define and monitor key performance indicators (KPIs) to measure program success.
- Lead lessons-learned sessions and embed continuous improvement practices into future programs.
- Promote innovation and best practices across all program teams.
Required Qualifications and Experience
- 12-15 years of experience in program or project leadership roles preferably in complex cross-functional environments.
- Proven ability to manage multiple interdependent projects simultaneously.
- Familiarity with at least two functional domains such as:
- Customer Experience (CX)
- Fraud Management
- Strategy Development and Execution
- Technology
- Pensions or Investments
- Medical or Healthcare Services
- Strong stakeholder management and interpersonal skills with experience engaging senior executives.
- Demonstrated expertise in risk management governance and regulatory compliance.
- Proficiency in recognized program management methodologies such as PMI PRINCE2 MSP or equivalent.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Bachelors or Masters degree in Business Administration Management or a related field.
- Professional certifications such as PMP PgMP or MSP Practitioner.
- Experience in public sector or large-scale transformation programs.
- Understanding of emerging technologies and their impact on program delivery.
Core Competencies
- Leadership: Inspires and directs cross-functional teams to achieve ambitious goals.
- Strategic Thinking: Aligns program execution with organizational strategy and objectives.
- Problem-Solving: Resolves complex issues effectively with practical innovative solutions.
- Stakeholder Engagement: Builds trust and delivers clear actionable communication at all levels.
- Adaptability: Thrives in dynamic environments and adjusts to changing priorities.
Vertical:
Technology
Employment Type
Full Time
