Risk Operations Analyst (Greater China market)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Did you know that only around 4% of the worlds GDP comes from internet commerce At Stripe we believe that this represents a future with almost limitless potential for innovation creativity and global prosperity. While the promise of a global online economy is palpable it doesnt come without significant risk. Billions of dollars are processed by Stripe each year and the Fraud Operations team works to ensure that exposure is minimised while facilitating company growth.

The Risk Operations team is looking for an experienced analyst to join an industry leading global fraud operations team. This role is responsible for conducting onboarding as well as periodic risk reviews and investigations related to fraud supportability and compliance requirements for Stripes Greater China (GCN) users.

In addition to executing complex unified user risk assessments these analysts will work collaboratively with cross-functional teams and stakeholders to expand the impact of the team to scale Greater China (GCN) user risk assessment and support processes. They should have a deep understanding of risk analysis in either fraud compliance or user policy/TOS demonstrate excellence conducting complex reviews of high volume/new users strong analytical skills comfort engaging directly with users via email/live calls and experience leading process improvement initiatives in a highly cross-functional & collaborative environment.

What youll do

We are looking for someone passionate about minimizing risk while enabling our Greater China users conducting in-depth risk investigations across fraud policy and compliance and has a strong desire to work collaboratively with stakeholders while building and scaling risk investigations and support for Greater China. This position works closely with cross-functional stakeholders across go to market operations risk and product to mitigate financial and ecosystem risk while enabling our users.

Responsibilities

• Conduct unified risk reviews for Greater China users at onboarding; investigating and identifying fraud compliance and policy risks.
• Work directly with users and go to market to build context into business models validate documentation and assess supportability.
• Conduct periodic investigations on high risk accounts to identify and mitigate fraudulent or other high risk behaviors.
• Identify gaps in current systems policies and strategies and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders
• Lead cross functional projects to improve operational processes and tools to enhance detection and actioning of high risk users.
• Investigate mitigate and remediate incidents related to fraud compliance or supportability risks.

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• At least 4 years of experience conducting complex risk investigations.
• A minimum of 1 year of experience in leading risk-related projects or initiatives while effectively collaborating with cross-functional stakeholders.
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creative mindset strong team orientation and exceptional problem-solving capabilities.
• A willingness and ability to challenge the status quo and propose improvements.
• An aptitude for approaching challenges from the users perspective while maintaining a pragmatic and solutions-oriented approach.
• Professional fluency in both written and verbal Mandarin communication as this role is responsible for conducting onboarding as well as periodic risk reviews and investigations related to fraud supportability and compliance requirements for Stripes Greater China users.
• Risk experience focused on APAC and Greater China in payments e-commerce or fintechs.

Preferred qualifications

• Experience working directly with users to fulfill document requests onboarding and risk requirements.
• Experience designing fraud/risk workflows analyst tooling and processes/procedural workflows.
• Strong proficiency using SQL to analyze data drive insights and create dashboards and visualizations

Required Experience:

IC