Technical Consultant Patient Monitoring (Field Halifax, NS)

Job Title

Job Description

Allow your passion for improving lives to shine in this role where youll be responsible for customer relationship management through the effective application of technical knowledge to install/implement service test and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

Your role:

• Provide technical recommendations that best suit the environment based on customer requirements support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
• Actively participate as a member of the regional work team collaborating with a diverse team of internal and external resources to include clinical sales and service partners. Coordinate project resources and tasks enabling team members to focus on customer deliverables.
• Perform all administrative duties within established Philips State and Federal regulatory requirements and timeframes including timesheets service work orders expense reports Field Change Orders (FCO) preventative maintenance (PM) installation documents site and service documentation and other related paperwork. Adhere to established training quality and safety requirements.
• Install complex multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build deploy and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic networking and mechanical problems.
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

Youre the right fit if:

• You have a college diploma in electronics biomedical computer science or other related disciplines or equivalent combination of education and above listed experience; Biomedical Engineering Technology diploma highly preferred.
• 1 year of professional working experience in the IT technologies or electronics industry in a field or hospital-based service environment preferred. Experience with patient monitoring telemetry units ventilators and defibrillators highly preferred.
• Your skills include network configuration and/or troubleshooting experience and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 12 months from beginning of employment).
• You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to:
  • Work in an office/home office and/or remote setting as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs to include overtime weekends and on-call rotations).
  • Wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Pay Transparency Details

The annual pay range for this position is $41000.00 to $72000.00 plus overtime eligible.

This role also includes field service incentive bonus plans on-call pay company fleet/car training and advancement actual base pay offered may varydepending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.

In addition other compensation such as an annual incentive plan sales commission or long-term incentives maybe are eligible to participate in our comprehensive Philips Total Rewards benefits program which includesa generous PTODC Pension Flex Dollars (for HSA/PSA/RRSP) stock purchase plan education reimbursement and much about our Canada benefitscanbe foundhere.

At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions aredependent upon the facts and circumstances of each case.

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.

Company relocation benefits will not be provided for this position. For this position you must reside in or within commuting distance to Halifax NS.

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.