Content Moderation Specialist
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Job Location:
Santa Monica, CA - USA
Yearly Salary:
$ 73000 - 109000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.
The Content Moderation team at Snap is part of our Customer and Review Operations organization which is dedicated to ensuring the safety of our Snapchat community and integrity of the platform. As a member of the team you will play a vital role in ensuring that all public facing content whether on Spotlight or Discover aligns with our Community Guidelines Recommendation Guidelines Terms of Service and product-specific policies. Our team collaborates closely with our Policy Product Engineering and Content partners to ensure Snapchatters have a safe and engaging experience on the platform.
We are looking for an enthusiast Content Moderation Specialist to join our team! This position will work closely with Review Operations Policy and Product teams to help assess moderation efficiency and efficacy through data analysis quality testing and trends observation. This role will also help with content moderation cross-functional questions and project based work.
What youll do:
Review content submissions to ensure they abide by our community guidelines recommendation guidelines and other product based requirements and policies
Drive quality management activities and conduct regular quality audits
Act as the teams first point of contact for operational data inquiries. Independently leverage dashboards and reporting tools (e.g. Looker Grafana) to monitor team performance content trends and policy enforcement effectiveness.
Generate and present routine reports on key operational metrics escalating significant findings and providing initial analysis to leadership and cross-functional partners.
Project manage key moderation and product initiatives with tight deadlines and shifting priorities
Identify and escalate new issues and trends
Serve as a consultative partner with our vendor team on policy quality and operational matters
Advise Snap teams on current and trending content while taking into account cultural and regional nuances
Knowledge skills and abilities:
Excellent writing and verbal communication skills
Strong analytical and problem-solving skills including working with large data sets to solve business problems and providing practical business insights via data visualization software (Google Sheets Looker Grafana etc.)
Proficiency in leveraging data visualization software (e.g. Looker Tableau) to interpret data and communicate insights.
Beginner to Intermediate SQL skills: Ability to write queries to pull and filter data using functions like WHERE GROUP BY and JOIN.
Ability to prioritize tasks and work independently with minimal oversight
Great judgment and ability to problem-solve both independently and with peers
Experience managing multiple global projects and cross-functional stakeholders
Excellent data analytics skills to drive problem-solving decision-making and reporting
Great judgment and ability to problem-solve both independently and with peers
Passion for Snapchat content and online safety
Minimum qualifications:
Bachelors degree or equivalent work experience
Flexible work-hours: full-time and weekends as needed
Preferred qualifications:
Additional language skills are a plus
1 year of experience with data visualization tools such as Looker Tableau
Experience in content moderation operations/programme management product or related role
Experience in online safety related disciplines at a technology company
Experience with JIRA or similar issue tracking software
If you have a disability or special need that requires accommodation please dont be shy and provide us some information.
Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.
At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring where applicable).
Compensation
In the United States work locations are assigned a pay zone which determines the salary range for the position. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
The base salary range for this position is $73000-$109000 annually.This position is eligible for equity in the form of RSUs.
Required Experience:
Unclear Seniority
Key Skills
- Compliance Management
- Information Management
- Proofreading
- Social Intelligence
- Content Quality
- Factual Information
- Video Packages
- Conduct Interviews
- Records Management
- Creative Content
- Editorials
- News Stories
- Newsgathering
- Content Reviews
About Company
We are a boutique production agency based in Cairo, working throughout the Middle East. We produce small to large scale shoots for editorials and advertising. Our priority is to construct a true visual representation of our clients vision. We take the nitty gritty work away from our c ... View more
