Groups and Events Coordinator
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
What are we looking for
An Groups and Events Coordinator serving Hilton brands is always working on behalf of our guests and in collaboration with fellow team members. To successfully fill this role candidates should demonstrate the following attitude behaviours skills and values:
A degree-level qualification in hospitality tourism business or management
Previous experience sales groups and events coordination preferably within in a 5-star hotel or international hotel chain
- Excellent command of written and spoken English to meet business needs
- Strong communication and interpersonal skills
- A collaborative team player
- Ability to work under pressure and manage stressful situations during busy periods
It would be advantageous in this position for you to demonstrate the following:
- Demonstrated experience in Conference & Events operations
- Familiarity with hotel property management systems (e.g. OPERA OnQ)
- Experience using Sales and Events systems (e.g. Delphi)
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travellers the finest in accommodations service amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
With thousands of hotels in over 100 countries and territories Hilton offers endless opportunities to create memorable experiences. From a warm welcome to exceptional service we delight millions of travelers every year with hospitality theyll never forget.
If you believe in the power of global travel to make a positive impact you might be the perfect fit to join us as a Hilton Team Member. At Hilton we never forget why were here: to delight our guests team members and owners alike.
A Groups and Events Coordinator is responsible for receiving groups and events in the hotel serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel with your event working with the hotel to achieve the set goals.
What will I be doing
As a Groups and Events Coordinator youll be the key point of contact for group bookings and events at the hotel. Youll work closely with both clients and internal teams to ensure every detail is executed to the highest standardfrom initial contact to post-event wrap-up.
Welcome and manage groups and events from arrival to departure
Prepare proposals contracts group resumes and Banquet Event Orders (BEOs)
Input rooming lists payment instructions and key group details into the system
Handle incoming calls emails and correspondence for GM&E Managers
Maintain filing and trace systems and ensure department tidiness and supplies
Liaise with departments (Banquets Kitchen Sales Reservations Front Desk) to coordinate event logistics
Conduct site inspections and pre-event briefings
Respond to guest requests independently and efficiently
Update group charts and prepare monthly reports
Send post-event critique forms and thank-you letters
Support special activities such as welcome tours and cocktail receptions
Assist with ad-hoc projects and maintain high standards of professionalism
Required Experience:
IC
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
