User Experience Support Associate
User Experience Support Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Join a team where your problem-solving skills and technical curiosity can make a real global impact.
At goFLUENT were not looking for typical customer service profileswere looking for critical thinkers and this role you wont just answer ticketsyoull dig into issues identify patterns and work closely with international teams to ensure a smooth and seamless digital learning experience for professionals worldwide.
What Youll Do:
- Investigate and resolve platform issues reported by learners trainers or internal teams with a strong sense of urgency and attention to detail.
- Troubleshoot technical concerns related to lesson access scheduling learning tools or system errors via email chat or phone.
- Monitor live lessons internal tools and platform performance proactively to prevent service interruptions and detect anomalies.
- Conduct root cause analysis of recurring problems and escalate technical issues appropriately.
- Act as the first line of investigation for critical incidents affecting the learner or trainer experience.
- Collaborate with cross-functional teams (IT Product and Learning teams) to resolve complex cases and implement long-term solutions.
- Provide after-hours or emergency support to learning consultants and trainers worldwide ensuring smooth operations in different time zones.
- Document findings create internal knowledge base articles and contribute to process improvement initiatives.
What Were Looking For:
- Bachelors/College Degree in any field IT or Computer Science is a plus. Fresh graduates are also welcome to apply.
- Strong analytical and critical thinking skills; enjoys digging into issues and finding root causes.
- Experience with support tools ticketing systems or monitoring dashboards is a plus.
- Tech-savvy and quick to learn new systems platforms or digital tools.
- Excellent written and verbal communication skills in English.
- Ability to stay calm under pressure and work with a sense of urgency and ownership.
- Flexibility to work across time zones or provide support during off-hours if needed.
- Open to work onsite in Eastwood Libis Quezon City
What We Offer:
- Standard Benefits: Medical & dental insurance paid vacation & sick leaves and public holidays.
- Flexible work shift with 2 hours flexible time
- Dynamic startup-like experience within the security of a fast-growing 20-year old Swiss-based company.
- The opportunity to learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
- Exciting team-building events.
Eager to learn more watch our video to discover goFLUENT in the words of our people worldwide:
Employment Type
Full Time
