Customer Service Advisor
Customer Service Advisor
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Job Description
Customer Service Advisor
Onsite
Shoreham-by-Sea
25000 p/a
Do you have experience in call centre customer service
Are you excited by the chance to work with a company that puts customer service at the core of everything it does
Would you thrive in a supportive close-knit team where you can grow your skills and see the direct impact of your work
If yes then read on...
At JTX Fitness we help people achieve their health and fitness goals from the comfort of their own homes. Since 2009 weve built a loyal customer base through high-quality home fitness equipment excellent service and a genuine passion for supporting wellbeing.
As we look to the future were entering an exciting phase of growth with a new brand direction a revamped website and an evolving product range at the heart of our plans.
Youll be joining a small supportive customer service team. Reporting to the Customer Service Supervisor youll play a key role in delivering and maintaining excellent customer service that ensures our community always comes first.
Tasks
You will report directly to our Customer Service Supervisor and work as part of a small team of three Customer Service Advisors. Together youll handle customer enquiries via phone email and live chat.
At times this may involve guiding customers through a purchase decision though more often youll be supporting them after a purchase. Were proud of our excellent Trustpilot ratings and its vital that every customer interaction reflects the high standards were known for.
Your day-to-day tasks will include:
- Using our troubleshooting guides to help customers identify issues and arrange solutions.
- Organising exchanges spare parts engineer visits or simply offering friendly practical advice.
- Liaising with couriers engineers and warehouse staff to ensure customers receive what they need.
- Assisting visitors in our showroom giving tours and ensuring displays are maintained.
- Working with colleagues in Operations and Technical teams to resolve queries.
- Logging all work accurately in our CRM system.
- Occasionally processing website orders.
- Knowing when to escalate issues to ensure they are resolved quickly and effectively.
- Providing support in the warehouse during busy periods.
This is a full-time position Monday to Friday 9 am - 5.30 pm.
Requirements
Must-haves:
- Previous experience as a Customer Service Advisor supporting customers via phone and email.
- Excellent written and spoken English.
- Ability to remain calm and professional under pressure.
- A strong customer-first attitude with examples of how you have turned difficult situations into positive outcomes.
- Experience going above and beyond to exceed customer expectations.
- Proven ability to multitask and stay organised in a busy environment while meeting targets.
- A practical mindset to understand and resolve customer issues.
- Willingness to learn about new products with examples of how youve done this in the past.
- Strong administrative skills confident using standard office software.
- An interest in working for a smaller company with an understanding of how this differs from a corporate environment.
Nice-to-haves:
- Experience supporting hardware or technical products.
- An interest in health and fitness. You dont need to be an athlete but familiarity with gym equipment would help you relate to our products and customers.
Benefits
We want to help motivate & inspire our customers to achieve their fitness goals. We offer practical fitness solutions that enhance home life and deliver real results. We are honest we know our products inside out and we strive to deliver an outstanding customer experience.
Youll have the tools and support you need to succeed.
As a growing business we can offer you opportunities to develop your skills and take on new challenges. We value our staff highly so youll be well supported rewarded and able to enjoy a healthy worklife balance.
Benefits include:
- 25 days holiday
- Pension scheme
- Medicash
- Staff discount access to our on-site showroom gym
- Company-funded socials and a beachside HQ on the South Coast
Apply today for immediate consideration!
Employment Type
Full Time
