Implementation Team Lead

Sandy Springs, GA - USA

Monthly Salary: Not Disclosed

Posted on: 25-09-2025

Vacancies: 1 Vacancy

Job Summary

The Company

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.

Founded by industry veterans in 2012 weve grown from a profitable startup to a rapidly scaling company of 285 employees serving 100 utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS SpryEngage SpryMobile and SpryWallet that modernize the entire meter-to-cash process. What sets us apart Our updates not upgrades approach user-centric design and unwavering focus on customer successachieving 100% customer reference ability.

Backed by strategic investment from Norwest Venture Partners since 2023 were accelerating our growth while staying true to our core values: lead with kindness vision with impact radical honesty bold disruption keep it simple and execute with excellence.

Join us in transforming an essential industry that powers communities across the Americas.

The Role

Were seeking an Implementation Team Lead to join our team and help us exceed customer this role you will manage a team of Implementation Specialists ensuring the delivery of high-quality work while fostering a customer-first mindset. You will be a key member of a project management team tasked with defining the strategies for project execution across all projects in order to exceed revenue utilization quality and other organizational KPIs.

Long-term this is a hybrid position. The successful candidate will be required to work from our downtown Atlanta office five days per week during our initial 10 week training period moving to 3-4 days per week longer term and with additional travel to client sites across North America as needed (up to 25-50% of the time).

What Youll Be Doing (People Management)

Define team and individual goals training plans and career development objectives
Conduct regular one-on-one meetings with team members to monitor progress and support their growth
Perform quarterly and annual performance reviews for your team members
Act as a subject matter expert (SME) to provide personal and team training
Assist in the recruitment onboarding and effective ramping of new team members
Review project progress weekly with the portfolio management team and project teams to ensure milestones quality standards and risk mitigation
Perform regular project quality audits
Contribute to SpryPoint best practices lessons learned and project documentation improvements

What Youll Be Doing (Project Implementation Support)

Leading gap analysis sessions to understand our customers needs
Mapping to-be business processes
Configuring testing and tuning the software
Mapping and assisting with data conversions from legacy systems
Training end users throughout the project on software functionality and best practices
Providing hands-on support during user acceptance testing Go Live and post-implementation stabilization
Collaborate with development & dev-ops teams to influence design and validate solutions
Advise customers on the best use of the SpryPoint applications by way of business process analysis communicating industry best practices and understanding the current and desired future states

What You Bring to the Table

2 years of experience managing teams in client services or business operations sector
Business Analysis and Business Process Mapping experience
Experience with reporting and business intelligence applications and platforms
Technical skills such as relational database knowledge or SQL skills is a huge plus!
Proven ability to mentor and lead people
Strong interpersonal skills and the ability to interact with senior management clients and partners
Clear and concise communication skills (written and verbal)
A proactive and enthusiastic approach to learning new skills and adapting to change
Confidence to work independently and collaboratively within internal and external teams

Ready to power the future Lets talk.

Expect More From Your Career at SpryPoint

Work your way -Hybrid environment with an office in downtown Atlanta and flexible working hours

Competitive Total Rewards - Comprehensive compensation package that grows with you

Complete Setup - MacBook $500 to create your ideal home workspace

Total Wellness - Health dental vision and life insurance from day one

Recharge Time - Generous PTO Summer Friday half-days and unlimited sick days

Future Security - RRSP (Canada) and 401k (US) matching programs

Continuous Growth - $2500 annual development fund tuition assistance and Book Bounty program

Team Connection - Annual company events and team offsites that bring us together

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a formal background check and identity verification as a part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable laws.

Accommodations

Need accommodations during our interview process Let us know and well work with you to provide the necessary support.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

The CompanySpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.Founded by industry veterans in 2012 weve grow...