Field Operations Trainer

JOB SUMMARY
The Field Operations Trainer is responsible for implementing all training programs that support CityVets facility operations. This includes ensuring all new hires and new acquisitions gain relevant knowledge to provide patients exceptional care in a timely manner.
It is the responsibility of the Field Operations Trainer to train and support quality assurance compliance human resource and clinical compliance to all assigned facilities.

The target salary range for this role is $70000 to $80000 depending on experience and qualifications.

RESPONSIBILITIES & DUTIES
Complete Veterinarian onboarding and orientation both full training and abbreviated training for remote and in-person delivery
Administer on-site new location training and provide remote training as-needed and requested by grand opening teams
Participate in leadership and home office training as directed and requested by the human resource team and CityVet senior leadership team
Develop implement train and present new policies and procedures for programs such as but not limited to MUTTS ezyVet Litmos ect.
Maintain Litmos content and assign out requested materials while auditing training needs of new employees and safety training of current employees
Create and maintain CityVet Train the Trainer program to help guide field implementation of new processes and procedures and expanding training development and support for facilities
Write publish and maintain accuracy of all training materials and Standard Operating Procedures (SOP)
Partner with facility leadership to determine performance management training needed to advance the success of each facilitys team
Ability to lead and develop training around each employees training needs and specific learning style with many different approaches to teach and learning that results in the success of the employee completing training and retaining the knowledge of the materials presented; including customized materials for those with learning disabilities
Connects with vendors to create in-service and lunch-n-learn style CE events for technicians and Veterinarians to help maintain compliance and meet yearly CE requirements
Works to create a positive learning environment including the emotional and physical comfort of the trainees
Ensures that training timetables are met and do not exceed the allotted timeframe assigned
Administers ongoing orientation and training surveys to determine strengths and limitations of training materials delivery method and presenters
Demonstrate the ability to role play and scenario train in the moment to better address training comprehension
Complete contingency preparedness lesson for system and electronic malfunction to maintain training deadline for assigned training guidelines given to trainees

CAREER DEVELOPMENT
Area Practice Manager
Regional Operations Manager

QUALIFICATIONS & SKILLS
EXAMPLE: Career Path for after this
Knowledgeable about Veterinary medicine
Unwavering interpersonal skills
Exhibits successful conflict resolution skills
Strong physical stamina to remain on your feet for longer long periods of time
Displays critical thinking ability and active listening skills
Strong verbal and written communication abilities
Extremely detail oriented
Maturity good judgment and professional demeanor
Self-driven takes initiative working with minimal supervision and direction
Excessively organized
Able to work nights weekends & holidays as needed
Ability to demonstrate and uphold CityVets core values

REQUIREMENTS
Highly experienced public speaking and presentation skills
High school diploma/GED 5 years relevant experience or bachelors degree
Lift 50 lbs to waist height
Strong google suite computer skills & ezyVet experience
Understanding of and ability to read and interpret financial statements
Knowledge of regulations governing veterinary clinics
Understanding of state and federal safety standards
Bachelors Degree in business or related field OR minimum three years of veterinary industry experience
Frequent standing bending walking lifting carrying and reaching
At least 18 years of age at the time of hire