School Support Specialist

Join our Team as a School Support Specialist!

About BASIS Ed

BASIS Ed is the management organization for BASIS Charter Schools one of the nations top-performing public charter school networks. Our mission is to empower students to achieve at globally competitive levels by providing a rigorous academic program fostering a culture of high expectations and supporting schools with strong operational and academic management services. BASIS Charter Schools are consistently ranked among the best in the U.S. and the SMS team plays a vital role in ensuring school leaders and staff have the tools systems and guidance needed to succeed.

Position Summary

The role of the School Support Specialist is to organize and support School Management Services (SMS) by collecting and distributing pertinent information. The Specialist is responsible for completing administrative tasks developing streamlined processes and liaising between schools and other departments at the BASIS Ed office. This position also supports school leaders by overseeing the School Administration Mentors (SAMs) managing communication between them and their teams arranging stipend payouts and organizing trainings.

In addition the School Support Specialist plays a key role in school accountability and data verification requiring advanced skills in Microsoft Excel strong attention to detail and an analytical mindset to ensure the accuracy and effectiveness of school-related reporting and processes.

Essential Functions

• Support school leaders by developing organizing and communicating updated processes and policies on the School Management and Non-Teaching Staff Knowledge Base Pages.

• Collect and update the interdepartmental calendar.

• Work closely with BASIS Ed service departments to ensure projects are moving forward and progress is being communicated to the school leaders.

• Troubleshoot answer questions provide systems updates and set up ParentSquare accounts for school staff and families.

• Create and maintain Outlook and MS Teams distribution groups.

• Collect feedback from school leaders regarding processes that should be documented or updated.

• Manage the timeline execution and distribution of school calendars communication journals guidebooks and annual projects.

• Collate monthly information from department heads and create a newsletter for school-based leaders.

• Manage and distribute weekly non-teaching staff change updates and communicate this to department heads and school staff.

• Oversee the nominations interviews and selection process for school mentors.

• Track mentor communications upload information dispersed by schools to Knowledge Pages and confirm that mentors are sending regular correspondence and answering questions in a timely manner.

• Take part in regular check-ins with schools.

• Coordinate training sessions for mentors non-teaching staff and school management during Summer Institute and HOS/HOPS retreats/trainings.

• Provide data verification and accountability support to schools through advanced Excel work and data analysis.

• Other duties as assigned.

Position Qualifications

Education:

• Bachelors degree from an accredited college or university is strongly preferred.

• Considerable experience in school operations or administration may be considered in lieu of a degree.

Experience:

• Minimum 13 years of experience in project management communications or school operations.

• Prior experience in a K12 school setting strongly preferred.

Certifications and Credentials:

• Valid Identity Verified Prints (IVP) Fingerprint Clearance Card and/or satisfactory applicable state background check required.

Technical Skills:

• Strong proficiency in Microsoft Excel (intermediate to advanced).

• Knowledge of Microsoft Office Suite including Outlook and Teams.

• Familiarity with Tableau and JIRA/Confluence preferred.

Competencies

• Accountable Takes responsibility for work outcomes establishes trust and is receptive to feedback.

• Analytical Accurately interprets data to support school accountability and decision-making.

• Communication Effectively conveys information both verbally and in writing.

• Conflict Resolution Deescalates high-emotion situations and demonstrates flexibility.

• Cooperative Engages in group participation and fosters productive collaboration.

• Detail-Oriented Maintains accuracy and thoroughness in all tasks and projects.

• Efficient Prioritizes and executes responsibilities to maximize productivity.

• Judgment Uses available information to make sound decisions and support student achievement.

• Organized Maintains order while managing multiple projects and deadlines.

• Relatable Builds respectful positive and professional relationships across all levels.

Benefits and Salary:

• Salary for this position is competitive and dependent on education and experience
• BASIS Ed offers a comprehensive benefits package including but not limited to:
  • Employer paid medical and dental insurance
  • Vision insurance
  • PTO
  • Ability to add dependents
  • 401k with partial match that grows over time
  • Employee Assistance Program
  • Childcare Savings Opportunity (KinderCare tuition discount)

Additional Notes

• This job description outlines the essential duties and qualifications for the School Support Specialist role. It is not an exhaustive list of all responsibilities. BASIS Ed reserves the right to modify duties assign additional responsibilities and adapt the description as needed. This description does not constitute a contract of employment.