Scheduling Coordinator 1

This a Philippine-based position;

NOT a US based position and the pay rate is not in US currency.

ABOUT FREEDOM HEALTH SYSTEMS INC:

Freedom Health Systems Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access equity and operational excellence. We specialize in guiding providers through program development accreditation compliance and clinical best practicesempowering them to deliver high-quality person-centered care to their communities.

While we do not provide direct healthcare services Freedom Health Systems plays a vital role behind the scenes by strengthening organizational infrastructure supporting service expansion and helping our partners lead with innovation and integrity. Our expertise spans a wide range of operational services including revenue cycle management prior authorization virtual front office support medical billing and coding human resources and compliance consulting.

At Freedom Health Systems we are deeply committed to breaking down barriers in the behavioral health space with a particular focus on serving marginalized and underserved populations. Our team fosters a collaborative forward-thinking work environment where every employee contributes to advancing impactful community-based care.

DISCLOSURES:

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

COMPANY WEBSITE:

COMPANY PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

POSITION TITLE: Scheduling Coordinator 1

ALTERNATE TITLE(S): Scheduling Compliance Coordinator Intake & Verification Analyst

COMPANY: Freedom Health Systems Inc. (in support of all customer companies under contract)

DIVISION: Operations

DEPARTMENT: Scheduling

UNIT: n/a

BENEFITS PACKAGE: Ineligible.

WORK SCHEDULE:
Monday Friday 8:00 AM EST 5:00 PM EST

ACCOUNTABLE TO: Scheduling Department Supervisor (Chief Operations Officer in the absence of the Scheduling Department Supervisor)

ACCOUNTABLE FOR: Ensuring the accurate and timely scheduling of client appointments managing communication between clients and providers and maintaining up-to-date scheduling records in alignment with program standards and operational efficiency.

CLASSIFICATION: W8BEN

COMPENSATION RANGE: 283.63 PHP per hour (this is not USD)

ANTICIPATED TRAVEL: none

SUMMARY OF POSITION RESPONSIBILITIES:

The Scheduling Coordinator 1 is responsible for managing the daily scheduling and rescheduling of client appointments across programs. This role ensures that all client appointments are accurately entered confirmed and communicated to both clients and providers. The coordinator plays a key role in client engagement and continuity of care by monitoring incoming communication sending reminders and supporting new client onboarding through effective intake scheduling. The position requires attention to detail responsiveness and the ability to manage scheduling across multiple programs and provider types in a fast-paced environment.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Assist clients in scheduling and rescheduling appointments promptly and accurately
• Monitor real-time communication from providers through Google Chat phone and email
• Review and manage Answer Connect messages to follow up with clients who need callbacks or appointment adjustments
• Track non-responsive clients and send Reconnection Letters as needed
• Monitor Category B E and P clients with disconnected numbers and send Reconnection Letters every third Monday of the month
• Provide daily appointment reminders via phone for all client category types
• Conduct outbound reminder calls to confirm upcoming appointments across all service types
• Confirm newly booked appointments with clients to ensure accuracy and completion
• Maintain and update a Google Sheet tracking provider appointments for daily huddles including:
  • Psychiatric Somatic and Health Home Monthly Services
  • Urine Screening andMonth Evaluations
• Participate in Ring Central meetings with the PAS team to support new intake scheduling
• Reschedule missed appointments promptly and notify providers as appropriate
• Coordinate with prescribers and send daily text reminders about missed appointments
• Manage new intake scheduling to ensure all intake components are booked and completed timely

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Assist your supervisor with additional scheduling or client outreach tasks as needed
• Support cross-functional collaboration with other departments (PAS clinical operations)
• Participate in internal quality improvement initiatives related to client engagement or scheduling efficiency
• Maintain confidentiality of all client information and scheduling records
• Contribute to improved tracking of missed or unresponsive appointments
• Help onboard new staff by training on scheduling protocols and communication workflows
• Remain informed and compliant with all relevant policies procedures and standards related to scheduling and client engagement
  

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer
• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

• Remote
• Fast-paced deadline-driven environment with collaborative teams
  

COMPETENCIES AND SKILLS:

• Strong organizational skills and attention to detail
• Ability to prioritize and manage multiple tasks efficiently
• Excellent verbal and written communication skills
• Comfort with virtual communication tools (Google Chat Ring Central phone systems)
• Proficiency with Google Sheets scheduling software and tracking systems
• High level of professionalism reliability and confidentiality
• Experience in client-centered roles is a plus
  

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• High school diploma or GED required; some college or administrative training preferred
• Minimum 12 years of experience in scheduling administrative support or customer service
• Experience in healthcare behavioral health or outpatient settings is strongly preferred
• Must pass background check and reference screening
• Familiarity with HIPAA and client confidentiality best practices required
  

Required Experience:

Junior IC