Aftermarket Parts Specialist
Share
Job Location:
Petaluma, CA - USA
Monthly Salary:
$ 35 - 38
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Do we have your attentionKeep reading.
ProMachs MBF North America a supplier of bottling and packaging equipment is seeking an Aftermarket Parts Specialist. This position is responsible for handling all details involving MBF North America customers for aftermarket parts requirements. This position reports to the Director of Operations and will be located on the northern California Petaluma facility.
Essential Duties/Responsibilities (but not limited to)
- High level customer service skills including communication and correspondence skills.
- Handle customer calls regarding Parts needs.
- Serve as focal point for customer inquiries regarding replacement parts for their equipment.
- Research information necessary to provide customers with correct part and price information.
- Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary.
- Provide customers with post-sales follow up if there are delays or any other concerns.
- Build relationships and build customer confidence through positive customer contact.
- Active in warehouse duties such as shipping receiving order fulfillment inventory audits and cycle counts organization and housekeeping as needed.
- Parts support to Field Service Technicians.
- Use and maintenance of FishBowl inventory application software.
- High compliance use of Salesforce CRM
- Working with Accounting on processing invoices POs etc.
- Develop reports on inventory stock lead time and concerns for department managers.
- Performs other duties as assigned.
Minimum Job Requirements
- Must have demonstrated ability to read understand and follow instructions.
- Knowledge of Parts and related questions regarding machines sold by MBF North America. Able to navigate and understand machine manuals.
- Demonstrate knowledge of arithmetic including decimals fractions percentages and statistical formulas.
- Must have good or correctable eyesight and no color blindness with clear ability to distinguish color variations.
- General mechanical and electrical knowledge base.
- Prior experience with winery or beverage machinery will be a plus.
- Prior experience in spare parts sales roles preferred.
- Ability to navigate machine manuals and technical documents.
- Bilingual English/Spanish preferred
Base Hourly Range: $35 - $38
If this sounds like you we want to connect!
Skills and Qualifications
Education - Two-year technical degree with equivalent experience.
Experience - At least two (2) years of industrial machinery parts sales experience in a manufacturing environment preferred.
Skills - Strong analytical and problem-solving skills; interactive communication skills; strong written and verbal skills proficient in spelling grammar and composition; excellent organizational skills and attention to detail; strong Windows based knowledge Microsoft products (Outlook Word Excel PowerPoint) and strong computer skills; ability to function well in a high-paced and at times stressful environment.
Computer Skills - Microsoft Office Suite (Word Excel Power Point) CRM software
We have the rewards opportunities and market strength of a large organization combined with the entrepreneurial culture of a small fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
Curious about life at ProMach & MBF North AmericaFollow us on LinkedIn Twitter and Instagram!
More career opportunities to consider!
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify the employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- Marketing
- Inventory Control
- Customer Service
- Computer Skills
- Dealership Experience
- GM Vehicles
- Management Experience
- Service Writing
- Sales Management
- Automotive Service
About Company
ProMach is a comprehensive provider of complete processing and packaging solutions, from processing systems, to standalone packaging machines, to cellular integrated systems, to complete turnkey lines, and beyond.
