Customer Service Agent

Want to build a brighter bolder future and cultivate your career Join Ecolabs team and help create a world in which we all thrive.

Ecolab is seeking a Senior Customer Service Agent I to join our team in Budapest Hungary. As a Senior Customer Service Agent I youll support specialized and distributor accounts using your experience and judgment to resolve more complex customer issues. Youll be a trusted partner to our customers and field associates handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolabs commitment to service excellence.

What You Will Do:

• Address on average 40 - 60 inbound inquiries (calls and emails) each day from internal & external customers while following department guidelines;

• Accept and process transactions in SAP/CRM;

• Process customer confirmations and investigate shipment status;

• Interface with other departments to resolve problems related to order to cash cycle;

• Achieve target goals for daily deadlines and monthly order quality.

What you will need:

• Advanced level of German and English (minimum C1);

• Good MS Office skills;

• Strong customer orientation;

• Effective business writing in a professional and friendly approach;

• Good problem-solving and decision-making abilities;

• Embrace repetition of core job duties in a fast-paced environment;

• Minimum 6 months of customer service experience is considered an advantage;

• Experience using Customer Service software or/and SAP is considered an advantage;

• No immigration sponsorship offered for this role.

Whats in it For You:

• Make a difference: Join us and be part of a stable growing global Fortune 500 company where future matters.

• Work life balance: Enjoy non-traditional work hours that fit the schedule you need; And enjoy a hybrid working mode.

• We see you: Be recognized for meeting goals and secure opportunities for advancement.

• Learning and trainings: Sharpen your professional business acumen.

• Benefits: cafeteria medical dental vision subscription stock purchase plan language learning options and more!

About Ecolab:

At Ecolab we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation our 48000 associates help deliver comprehensive science-based solutions data-driven insights and world-class service to advance food safety maintain clean and safe environments and optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare life sciences hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginners mindset continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.