Customer Service Agent
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Job Location:
Monthly Salary:
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
What You Will Do
- Morning tasks: Process orders using the order management application.
- Afternoon tasks: Support local team activities:
- Handle inbound calls.
- Respond to emails related to delivery notes COAs invoicing and order claims.
- Accept and process transactions in SAP/CRM.
- Confirm orders and check shipment status.
- Collaborate with other departments to resolve issues in the Order-to-Cash cycle.
- Meet daily and monthly targets for deadlines and order quality.
What You Will Need
- Native Portuguese.
- Advanced English (minimum C1).
- Spanish preferred.
- Strong MS Office skills.
- Customer-oriented mindset and professional written communication.
- Good problem-solving and decision-making abilities.
- Ability to handle repetitive tasks in a fast-paced environment.
- Minimum 6 months of customer service experience (preferred).
- Experience with SAP or Customer Service software (advantage).
- No immigration sponsorship offered for this role.
Whats In It For You
- Make a difference: Join a stable growing global Fortune 500 company.
- Work-life balance: Enjoy hybrid work and flexible hours.
- Recognition and growth: Opportunities for advancement and continuous learning.
- Benefits: Cafeteria plan medical dental vision coverage stock purchase plan language learning options and more.
Required Experience:
Unclear Seniority
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
