Customer Success Specialist

Position in Customer Success Management Market Intelligence 

You will act as strategic partner to our clients whilst being an expert in your market sector an innovation agent and play an important role in driving change for faster reaction to changing market requirement.  

RESPONSIBILITIES: 

External: 

• Become a market expert in one or more categories / industry segments 
• Deliver insightful presentations and actionable recommendations to our clients 
• Drive adoption (i.e. activation reactivation and engagement) of NIQ platform within client organization by demonstrating clear ROI to client 
• Drive NIQ platform usage in the client organization 
• Educates customers about the most relevant features/functionalities for their specific business needs 
• Ensures effective and efficient client training and onboarding of new customers. 
• Finds and builds new user base for NIQ offerings 
• Identify leads for cross-sell and upsell opportunities with the client 

Internal:

• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings  
• Collect and provide feedback to product teams on functionality features etc. of platform as well as to ops and other teams on non-platform issues to drive better client experience 
• Collaborate with account management at the pre-sales and renewal stages 
• Collaborate with other business unit teams to identify opportunities for strategic assignments 
• Coordinate internal client services nationally 

In other words: You will make the difference by being the face of our company and its digital solutions!  

QUALIFICATIONS:

• Hungarian speaker with very good English language skills  
• Relevant working experience  
• Interest for durable consumer goods product categories and markets 
• Strong presentation and communication skills client-centric approach 
• Proactive and consistent engagement with multi-disciplined teams 
• Co-ordination and decision making of how to achieve client outcomes and organization goals 
• Driving delivery of results for clients & NIQ across diverse cultures mind sets disciplines and influences 
• Passion dedication and commitment 
• Creativity and the ability to address real-world business problems analytically 
• Eagerness to learn open mindset team spirit and an entrepreneurial attitude 

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters who accept challenges and create solutions. 

Can there be a better place to take center stage in the digital revolution We are excited to get to know you! 

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time