Junior IT Support Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About BlaBlaCar
BlaBlaCar is the worlds leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices 30% working fully remotely.
Your Mission
We are looking for a Junior IT Support Operations Specialist to join the IT Operations team at BlaBlaCar. Their mission is to provide the best IT experience to each employee during their journey at BlaBlaCar.
As a Junior IT Support Specialist your role will be to to support internal BlaBlaCar employees with their IT support needs as well as laying a part in the growth and development of team processes and helping to shape and improve our level of customer support. You will be reporting to the IT Operations Lead and working with a team of 3 other IT Support Specialists. You will play a pivotal role in managing customer service and incident requests our suite of SaaS applications upkeep of our knowledge base and maintaining our stock with proper tracking and recording keeping. Youll have a continuous improvement mindset with a focus on efficiency and attention to detail while forming collaborative relationships with our security and engineering teams. The right cultural fit is the most important thing for us. If your IT career has just started or youre a seasoned professional we want to hear from you!
Your Responsibilities
- Handling incidents and service requests both in person and over Slack / video call
- Assist in managing our MDM and SaaS solutions
- Video Conference tool printers cabling... and control the IT material
- Assisting with IT onboarding and offboarding of new employees in the company
- Maintaining stock levels and making sure its accurate and aligns with our asset tracking software
- Contacting the supplier to replace/fix any hardware failure
- Maintaining and developing IT documentation (best practices. processes reports) in our dedicated tool
- Managing SLAs for tickets assigned to you
- Contributing in team meetings to help improve processes and systems
Your qualifications
- We are looking for someone who can be proactive with a continuous improvement mindset and can work autonomously. Youll work collaboratively with your IT support team mates and other departments as needed
- You will have an IT qualification or experience in a help desk environment
- You are able to work collaboratively and communicate effectively with relevant stakeholders
- Strong attention to detail
- You demonstrate solid understanding of IT troubleshooting and problem solving
- You can speak English and French
- Please apply with an English resume
If you dont meet 100% of the qualifications outlined above tell us why youd still be a great fit for this role in your application!
What we have to offer
- Hybrid set up
- 4 additional weeks on top of legal maternity/paternity leaves
- 50% healthcare coverage (Alan)
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Free unlimited carpooling & bus rides
- Personal growth via trainings mentorship and internal mobility programs
- Employee Stock ownership planRegular team building events
- Mental health support through
- 1 day off per year to test our product
- 1 day per year for social engagements with non-profits
Interested in joining the ride
- a 45-min video-call with Chloé our Talent Acquisition Manager to get to know you understand your career expectations and answer your questions
- a 45-min video-call with your future Manager Henry and your future IT Lead Chris to assess your hard & soft skills
- a 30mn interview with Jeremie our Head of Engineering for vision fit and rounding off the process
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Junior IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
BlaBlaCar is the world's leading community-based travel network. Bus or carpool, find the perfect ride from a wide range of destinations and routes at low prices.
