ABOUT KICKOFF
Kickoff is redefining fitness and preventive health. Were the first and only place anyone can get a personal trainer and nutrition coach covered by insurance. Our elite dual-certified registered dietitian and personal trainer coaches work with clients on weekly video calls stay in touch through daily texts and leverage our AIpowered coach & client apps to deliver truly personalized nutrition fitness and wellness plans.
- Clients get lifechanging results without the price barrier.
- Coaches get a stable highearning career blending expertise and cuttingedge technology.
- Payors get dramatically lower medical costs by keeping people healthy.
Backed by toptier investors and already helping thousands of members nationwide were scaling the first insurance-backed integrated exerciseplusnutrition platform. If youre energized by massive impact AI that really helps people and a mission that matters join us and help make preventive health the accessible for everyone.
THE ROLE
Were seeking a Head of Provider Operations to own the growth engagement and success of our elite dual-certified coaches (personal trainers registered dietitians).
This senior cross-functional leadership role spans operations product marketing and people management. Youll shape the supply-side engine of Kickoff ensuring that our coaches love working with us and that clients have access to the best experts in the world.
RESPONSIBILITIES
Grow top-of-funnel coach acquisition:
- Build and execute recruitment and marketing strategies to attract the best talent.
Scale and optimize our provider network:
- Recruit vet credential and onboard large numbers of qualified coaches.
- Craft the best-in-class coach experience to maximize engagement retention and availability for clients.
Lead and inspire teams:
- Manage and grow a team of coach managers interviewers and operations staff.
- Design and refine SOPs to create a seamless scalable supply system.
- Foster a vibrant connected coach community.
Drive product and process improvements:
- Partner with product and engineering teams to shape features that delight coaches and clients.
- Identify data-driven improvements through metrics feedback and experimentation.
Play a key leadership role:
- Contribute to company-wide strategy as a member of the leadership team.
WHAT WERE LOOKING FOR
- Supply-side growth and/or leadership experience.
- Product and operational chops: Able to design and optimize processes collaborate with tech teams and bring ideas from concept to execution.
- Data fluency: Comfortable using metrics surveys and SQL (with AI assistance) to drive prioritization and decisions.
- Startup mindset: Youre an ownercomfortable with ambiguity scrappy testing rapid iteration and big swings.
- Mission-driven energy: Youre passionate about health wellness and making an impact.
- Collaborative spirit: Excited to work in person
NICE TO HAVE
- Experience in healthcare provider networks and/or recruitment/marketing.
- Experience in product management or design.
- Prior success building high-performance teams and communities.
Head of Provider Operations
